What is Star City Alerts?

Star City Alerts is the City of Roanoke’s official emergency alert and notification system. This system is used to send alerts to the public during emergencies. Star City Alerts is a free service that allows you to sign up online to receive customized alerts via text message, email, and voice message.

In addition to emergency alerts, you can also choose to receive customizable community notifications. These include notifications about severe weather, safety, health, utility disruptions, major traffic incidents, and more. This service is provided by the City of Roanoke at no cost to the public; however, message and data rates may apply.

Show All Answers

1. What is Star City Alerts?
2. Why should I sign-up for Star City Alerts?
3. How does it work?
4. How much does it cost?
5. Can you guarantee that I will receive notification if I register?
6. How do I sign-up for Star City Alerts?
7. Who can sign-up for Star City Alerts?
8. I don’t own a computer – who can help me sign-up for Star City Alerts?
9. What types of alerts will I receive?
10. Can I call the alert phone number back or reply back to the email?
11. When will I start receiving alerts?
12. How do I update or remove my notification preferences and contact information used by Star City Alerts?
13. How often will I receive alerts?
14. How does the Star City Alerts system respond to busy signals or no-answer situations?
15. Will my information be disclosed or shared?
16. What precautions are taken to protect personal contact information stored in the Star City Alerts system?