How are calls to 911 prioritized?

As soon as your call is received, the information is sent to the appropriate agency for dispatching. All calls must be prioritized to insure the safety of the citizens and the responding personnel. Calls that occurred earlier in the day may be held so more urgent calls may be dispatched first.

Some situations are more urgent than others. Most often these calls are calls in progress, such as breaking-and-entering, assaults, and suicide attempts. All calls involving weapons are considered urgent calls and are dispatched immediately. Weapons can consist of objects such as guns, knives, baseball bats, broom handles, bottles, and razors. All weapons pose a threat to citizens as well as the responding personnel. It is very important to tell the dispatcher if a weapon is or was involved in the emergency.

Show All Answers

1. What is 911?
2. When should I call 911?
3. What happens when I call 911?
4. How are calls to 911 prioritized?
5. Will my call to 911 be kept confidential?
6. What should I teach my children about 911?
7. How do I get an ambulance to take me to my medical appointment?
8. How do I report a lost or found pet?
9. Who handles loose or vicious dogs?
10. Who can help me with stray cats?
11. Where can I get help with wild animals (squirrels, opossum, raccoons, bats, birds, deer, foxes, snakes, etc)?
12. How do I report a problem with water service?
13. How do I report a power outage?
14. Who do I call to report a problem or question with trash or recycle pickup?
15. Who do I call to request other assistance from the city?