What precautions are taken to protect personal contact information stored in the Star City Alerts system?

Personal information provided to Star City Alerts is private and only used to notify you for official City of Roanoke communications and to support the City of Roanoke’s emergency services. Your information is not used for marketing purposes and will not be sold to telemarketers or data-mining organizations. A variety of “opt-in” mechanisms are available to ensure you are getting just the messages you want to receive, delivered via the devices and communications modes that you choose. Star City Alerts utilizes the highest standards in physical and computer security technologies and conducts regular audits to ensure all information is kept secure. Privacy policies are also outlined in the Terms and Conditions you review when you sign up to receive Star City Alerts notifications.

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1. What is Star City Alerts?
2. Why should I sign-up for Star City Alerts?
3. How does it work?
4. How much does it cost?
5. Can you guarantee that I will receive notification if I register?
6. How do I sign-up for Star City Alerts?
7. Who can sign-up for Star City Alerts?
8. I don’t own a computer – who can help me sign-up for Star City Alerts?
9. What types of alerts will I receive?
10. Can I call the alert phone number back or reply back to the email?
11. When will I start receiving alerts?
12. How do I update or remove my notification preferences and contact information used by Star City Alerts?
13. How often will I receive alerts?
14. How does the Star City Alerts system respond to busy signals or no-answer situations?
15. Will my information be disclosed or shared?
16. What precautions are taken to protect personal contact information stored in the Star City Alerts system?