Can you guarantee that I will receive notification if I register?

While Star City Alerts is an excellent system, we cannot guarantee that you will receive notification in all cases. Disasters and emergencies are chaotic and unpredictable, and notification is dependent on external providers such as your wireless carrier or email delivery service outside the City of Roanoke’s control. Star City Alerts will use several means of communications to try to ensure that should any one communications method, technology, or delivery option be unavailable to reach residents, other methods will be used to improve the likelihood that citizens will see the message.

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1. What is Star City Alerts?
2. Why should I sign-up for Star City Alerts?
3. How does it work?
4. How much does it cost?
5. Can you guarantee that I will receive notification if I register?
6. How do I sign-up for Star City Alerts?
7. Who can sign-up for Star City Alerts?
8. I don’t own a computer – who can help me sign-up for Star City Alerts?
9. What types of alerts will I receive?
10. Can I call the alert phone number back or reply back to the email?
11. When will I start receiving alerts?
12. How do I update or remove my notification preferences and contact information used by Star City Alerts?
13. How often will I receive alerts?
14. How does the Star City Alerts system respond to busy signals or no-answer situations?
15. Will my information be disclosed or shared?
16. What precautions are taken to protect personal contact information stored in the Star City Alerts system?