How does it work?

When an emergency occurs that meets the criteria for sending out an alert to the public, the City of Roanoke’s emergency dispatchers will gather the necessary information and push out an alert to the affected area. Alerts can be sent out city-wide to everyone who has opted-in to the system, or to a specific area or neighborhood for more localized events.

Show All Answers

1. What is Star City Alerts?
2. Why should I sign-up for Star City Alerts?
3. How does it work?
4. How much does it cost?
5. Can you guarantee that I will receive notification if I register?
6. How do I sign-up for Star City Alerts?
7. Who can sign-up for Star City Alerts?
8. I don’t own a computer – who can help me sign-up for Star City Alerts?
9. What types of alerts will I receive?
10. Can I call the alert phone number back or reply back to the email?
11. When will I start receiving alerts?
12. How do I update or remove my notification preferences and contact information used by Star City Alerts?
13. How often will I receive alerts?
14. How does the Star City Alerts system respond to busy signals or no-answer situations?
15. Will my information be disclosed or shared?
16. What precautions are taken to protect personal contact information stored in the Star City Alerts system?