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The mailing address for inmates is:
Smart Communications - Roanoke City Jail
Inmate Name - ID Number
3735 Franklin RD SW #275
Roanoke, Va 24016
The inmate's name and ID number must be clearly printed on the outside of the envelope or postcard to ensure the mail is posted correctly. Mail not containing the inmate ID Number and name will be "Return to Sender."
Cash is no longer accepted through postal mail. Please mail envelopes containing a money order and a blank cover page to the following address:
Roanoke City Jail
Attention: Inmate Accounts
324 Campbell Ave SW
Roanoke, VA 24016
Make Money orders payable to:
Roanoke City Jail Inmate Fund c/o "Inmate's Full Legal Name"
* In the memo line: Inmate ID Number
Please include your contact information if there is a discrepancy.
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The courthouse is open Monday through Friday, 8:30 A.M. to 4:45 P.M.
Adult visitors are admitted Thursday, Saturday, and Sunday, from 7:30PM-11 PM. Children ages 13 and under are permitted on Saturdays from 8AM-11 AM. Approved visitors will be permitted to visit for approximately 20 minutes and visit only once during a 7 day period. Currently in person visits have been suspended due to COVID-19.
Cash, certified checks or money orders may be mailed to the individual in care of the Roanoke City Jail. Also, secure drop boxes are located in the visitation lobby at 324 Campbell Avenue, the Jail Annex lobby and also in the Roanoke City Jail Administrative Office lobby at 317 Church Avenue.
Certified checks and money orders must be made out to the order of the Roanoke City Jail Inmate Fund and put the inmate’s name in the memo section. There is also a kiosk in the main jail lobby that accepts cash ($5 or more) or credit/debit cards. Money posted to an inmate's account using the kiosk will be available for use immediately. There is a fee to use this service which is deducted at the time of the deposit. In order for someone to leave money on an inmate's account using this system, the person must have either the inmate's ID number or the inmate's NAME and DATE OF BIRTH. The person must also have a valid government issued ID with a 2D bar code or magnetic strip. Money may also be deposited via the internet. Persons may visit the following: govpaynow.com, mycropay.com or MoneyGram (Walmart) to make online deposits.