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1. What is the real estate tax rate?

The real estate tax rate is set each year by Roanoke City Council. The current tax rate is $1.22 per $100.00 of assessed value.

2. Where should real estate tax payments be made and how often are they due?

Tax payments should be mailed or paid in person in the Treasurer's Office:
215 Church Avenue
Room 254
Roanoke, Virginia 24011

Payments are due on October 5 and April 5 of each year.

3. How can I determine what the tax amount is on a property and if taxes have been paid?

Contact the Treasurer's Office:
215 Church Avenue
Room 254
Roanoke, Virginia 24011

You can also call 540-853-2561.

4. Where should I go to record or research a property deed or lien?

The deeds and other legal instruments related to real property are recorded and filed with the Clerk of Circuit Court:
Roanoke City Courthouse
315 Church Avenue
Room 357
Roanoke, Virginia 24011
You can also phone 540-853-6702.

5. How can I get a copy of a property survey?

Surveys are often filed with the deeds and maintained in the Office of the Clerk of Circuit Court: Roanoke City Courthouse
Room 357
315 Church Avenue
Roanoke, Virginia 24011

You can also phone 540-853-6702.

6. How can I get a copy of a city tax map or other map maintained by the city of Roanoke?

Tax maps, sewer maps, utilities maps, and miscellaneous maps are located in:
Office of the City Engineer
Room 350
215 Church Avenue
Roanoke, Virginia 24011

You can also phone 540-853-2731.

7. If the only information I have about a property is the legal description, how can I obtain additional information about the property?

Contact the Commissioner of the Revenue located at 215 Church Avenue or phone 540-853-2523.

8. Which department has information on and administers the tax freeze program?

Contact the Commissioner of the Revenue located at 215 Church Avenue or phone 540-853-2523.

9. Which department handles inquiries on zoning requirements and what uses are permitted for a particular parcel of land?

Contact the Zoning Office located in Room 167 of 215 Church Avenue or phone 540-853-2250.

10. Which department handles real property subdivisions?

Contact the Zoning Office located in Room 167 of 215 Church Avenue or phone 540-853-2250.

11. Which department handles the acquisition or disposition of city property?

Contact the Director of Economic Development.

12. Who should I call to complain about trash, outdoor storage, unsafe building conditions, or other similar problems on a property?

Please contact the Citizen Service Center on the main floor in the Municipal Building, 215 Church Avenue or phone 540-853-2000.