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1. What should I do if I receive a suspicious package in the mail?

If you receive a package or letter in the mail that you feel is suspicious you should immediately get away from the package or letter, wash your hands, and call 911.

2. What happens after I submit a complaint?

A Police Officer will be dispatched to your home to investigate your complaint, if he feels it necessary he may ask that a Hazardous Materials Team from the Fire Department be dispatched to handle the package.

3. What makes a package or piece of mail suspicious?

There are many different things that may make a package or letter seem suspicious to people, the overall rule is that if you think it is suspicious call 911, and be able to tell the dispatcher why you think it is suspicious.

4. What should I do if I get any type of powdery substance on me from the package or letter?

You should remove any clothing that the substance may have spilled on and place that article of clothing away from yourself and other people, also immediately wash your hands with soap and water, call 911 and be sure to tell the dispatcher that you came in contact with the substance and what you have done to minimize your risk.

5. Should I see a doctor if i come in contact with a suspicious substance from a letter or package?

Yes, you should go to a doctor or hospital emergency room as soon as possible, it may take several days for the substance to be positively identified as harmful or not, so see a physician for further guidance.