The National Weather Service has forecasted snow for the Roanoke area this weekend. With this in mind, the city reminds residents of its process for snow removal.
If snow accumulates on streets, the city will aim to clear 95 percent of the snow from major streets and Valley Metro bus routes within 24 hours after snowfall ends. Once that is accomplished, snow removal crews will aim to clear 90 percent of neighborhood streets cleared within the following 24 hours.
To help speed up the snow removal process, please park vehicles in a driveway or on one side of the street, the side with odd-numbered houses. This ensures that the plows will have enough room to effectively and safely clear your neighborhood street.
The city will use its website and MyRoanoke notification system to share updates on its response to winter weather events, as well as Facebook and Twitter. To register for MyRoanoke notifications, click here. Detailed information about the city's snow removal process is available here.
The city encourages residents to stay home during winter weather events unless it is absolutely necessary to be out on the road. At the conclusion of the snowfall, citizens are asked to clear snow and ice from sidewalks in front of their homes.
Important Phone Numbers:
- To report a street that needs to be plowed, please call the Citizen Call Center at 540-853-2000, Option 3, starting on Monday, Dec. 10. Phones are only answered during daytime hours.
- To report a power outage, please call AEP at 800-956-4237 or report it online at: https://www.appalachianpower.com/outages/report/
- To report problems related to water mains in the city, please contact the Western Virginia Water Authority at 540-853-5700.
- In the event of a medical, fire, or police emergency, please call 9-1-1.