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The original item was published from 6/7/2017 10:55:46 AM to 6/18/2017 12:00:15 AM.

News Flash

Roanoke News

Posted on: June 7, 2017

[ARCHIVED] City Expands Service Requests to Twitter

Roanoke, VA - Reporting potholes, downed trees, and other issues to the city is now just a tweet away.  Using the city’s new iROANOKE Twitter account, residents can tweet issues to @iROANOKE for response by city crews.

The iROANOKE Twitter account integrates directly with the city’s Citizen Request Management System. The system allows staff to log, route, and manage all tweets to the iROANOKE account. Residents who send tweets will receive notifications on Twitter regarding the status of the issue. When sending a tweet, residents should include the exact location of the problem and a photo if possible.

The iROANOKE Twitter account will be monitored Monday through Friday from 8 a.m. to 5 p.m. For more information, contact the city’s Citizen Engagement Officer, Timothy Martin, at 853-6428.


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