E911 LogoThe City of Roanoke E-911 Center is dedicated to providing excellent service through partnerships with the community we serve. Your feedback, both positive and negative, allows us to examine and evaluate our performance as a public safety communications agency. Your opinions are valuable.


There is no greater form of recognition for a Public Safety Dispatcher than to receive a compliment from someone whose life they have touched and made better. We welcome the commendations of 911 Center personnel who admirably perform their duties. We encourage commendations and or questions about the 911 Center’s performance or actions of its members and employees.

Questions or Complaints

It is the goal of the City of Roanoke’s E-911 Center to investigate all complaints regarding our performance while ensuring confidentiality for both the complainant and the subject of the complaint.

Procedures for Submitting a Commendation, Complaint, or Inquiry

At any time, you may contact the on-duty 9-1-1 Center Supervisor by calling 540-853-1069. You may also send a letter to:

City of Roanoke E-911 Center

Attn:  Manager

1830 Blue Hills Cir NE

Roanoke, VA 24012

To help us serve you better, please include the following information:

  • Date and time of event
  • Describe the event or incident
  • Location the call was concerning

If you wish to be contacted, please give your name and telephone number or email address.

Special Needs

If you or someone you know has special needs or information you feel an emergency responder should know, please use this link: Emergency Needs Registry


The City of Roanoke E-911 Center, in an effort to determine the effectiveness of services rendered to its citizens, is conducting a survey that will begin September 6, 2022 and end September 20, 2022. The survey will be accessible via the E-911’s webpage and Facebook. Citizens that have had services provided to them by this department are strongly encouraged to participate and provide the E-911 Center with information that could potentially improve our services. The online survey will run concurrent with a random phone survey conducted by the E-911 staff. For additional information regarding the survey, please contact E-911 Operations Specialist, Ashley Shepherd, at 540-853-5278.

2022 E-911 Citizen Survey Links