The City of Roanoke E-911 Center is located in a secure facility and has four platoons working 12 hour shifts. A normal shift consists of 6 to 8 dispatchers and 1 or 2 supervisors. Administrative staff includes an E-911 Manager, Operations Administrator, Operations Specialist, Systems Coordinator and Training Coordinator. The center operates 24 hours a day, 365 days a year.
The E-911 center answers and monitors calls or events from:
- Any 911 wireline and wireless call placed in the city of Roanoke
- Calls after business hours to the public works (540-853-2225) or child abuse (540-853-2245) hotlines
- Radio communications between police, fire, rescue, and hospital personnel
The center processes an average of 150,000 calls for police, 24,000 calls for fire and rescue while processing approximately 265,000 telephone calls a year.
Tours of the communications center are available to individuals or groups, particularly school field trips and neighborhood crime watch organizations. For more information, please call 540-853-5348.
The Commission on Accreditation for Law Enforcement Agencies (CALEA) is a body which sets standards and best practices related to law enforcement and communications. The CALEA Public Safety Communications Accreditation Program provides the E911 Center with a process to systematically review and internally assess our operations and procedures. The standards, upon which the Public Safety Communications Accreditation Program is based, reflect the current thinking and experience of public safety executives and accreditation experts. The Association of Public Safety Communications Officials (APCO), the leading communications membership association, was a partner in the development of CALEA's standards for public safety communications agencies and its accreditation program.
Accreditation Public Comment Portal
The purpose of this public portal is to receive comments regarding an agency's compliance with CALEA standards, engagement in the service community, delivery of public safety services, and overall candidacy for accredited status. These comments can be in the form of commendations or concerns. The overall intent of the accreditation process is to provide the participating agency with information to support continuous improvement, as well as foster the pursuit of professional excellence.
This portal is open year-round.
Importance of Accreditation
Accreditation ensures our E911 center is following the best practices in use across the nation. By following CALEA's standards, we reduce liability, provide employees with top-notch training and ensure the citizens of Roanoke and surrounding areas receive valuable, life-saving services.