The Commission on Accreditation for Law Enforcement Agencies (CALEA) is a body which sets standards and best practices related to law enforcement and communications. The CALEA Public Safety Communications Accreditation Program provides the E911 Center with a process to systematically review and internally assess our operations and procedures. The standards, upon which the Public Safety Communications Accreditation Program is based, reflect the current thinking and experience of public safety executives and accreditation experts. The Association of Public Safety Communications Officials (APCO), the leading communications membership association, was a partner in the development of CALEA's standards for public safety communications agencies and its accreditation program.

Importance of Accreditation

Accreditation ensures our E911 center is following the best practices in use across the nation.  By following CALEA's standards, we reduce liability, provide employees with top-notch training and ensure the citizens of Roanoke and surrounding areas receive valuable, life-saving services.