E-911 Center


Blue Hills Comm Center


The City of Roanoke E-911 Center serves as the critical link between our citizens and public safety providers. 

We are dedicated to supporting all public safety departments in their quest of protecting life, saving property and assisting the public.  



The E-911 Center: 

  • Receives and dispatches all 911 calls for service originating within the City of Roanoke, answers non-emergency calls for service, and handles all radio communications from Police, Fire, and EMS personnel
  • Coordinates with other jurisdictions on significant events that may affect the city, its citizens, and its interests
  • Handles emergency calls for the Child Abuse Hotline, Public Works and numerous other city departments

Language Assistance

If you do not speak, read, or write English well, the City will provide an interpreter at no cost to you!  This is available for all services and programs the City offers.  For language assistance, please call 540-853-2000 and press 2.

*Please note - if you have an emergency, you may still dial 911 directly, A Communications Officer will connect you with an interpreter. 

Asistencia Lingüística

Si usted no habla, lee, o escribe el inglés bien, ¡la Ciudad proporcionará un intérprete sin costo a usted!  La interpretación está disponible por todos servicios y programas que ofrece la Ciudad.   Para obtener asistencia lingüística, por favor llame a 540-853-2000 y oprime el 2.

*Tenga en cuenta: si tiene una emergencia, aún puede marcar el 911 directamente, un oficial de comunicaciones lo conectará con un intérprete.


  1. What is 911?
  2. When should I call 911?
  3. What happens when I call 911?
  4. How are calls to 911 prioritized?
  5. Will my call to 911 be kept confidential?
  6. What should I teach my children about 911?
View All FAQs

Additional Information

  1. 2019 Citizen Survey Results
  2. 2022 Annual Summary of Investigations
  1. 2022 Recruitment Plan
  2. 2022 Community Involvement Report