E-911 Center

City of Roanoke E-911 Center serves as the critical link between our citizens and public safety providers. We are dedicated to supporting all public safety departments in their quest of protecting life, saving property and assisting the public.  The E-911 Center: 

  • Receives and dispatches all 911 calls for service originating within the City of Roanoke, answers non-emergency calls for service, and handles all radio communications from Police, Fire, and EMS personnel
  • Coordinates with other jurisdictions on significant events that may affect the city, its citizens, and its interests
  • Handles emergency calls for the Child Abuse Hotline, Public Works and numerous other city departments

Language Assistance

If you do not speak, read, or write English well, the City will provide an interpreter at no cost to you!  This is available for all services and programs the City offers.  For language assistance, please call 540-853-2000 and press 2.

Asistencia Lingüística

Si usted no habla, lee, o escribe el inglés bien, ¡la Ciudad proporcionará un intérprete sin costo a usted!  La interpretación está disponible por todos servicios y programas que ofrece la Ciudad.   Para obtener asistencia lingüística, por favor llame a 540-853-2000 y oprime el 2.

  1. What is 911?
  2. Who do I need to contact in order to register my home or business when installing an alarm system?
  3. How do I report a power outage?
  4. How do I report a problem with water service?
  5. How do I get an ambulance to take me to my medical appointment?
  6. Where can I get help with wild animals (squirrels, opossum, raccoons, bats, birds, deer, foxes, snakes, etc)?
View All FAQs

Additional Information

  1. 2019 Citizen Survey Results
  2. 2021 Annual Summary of Investigations
  1. 2019 Community Involvement Report
  2. E911 2021 Recruitment Plan