Application Information & Access

Direct Telephone Numbers

  • Abuse Hotline: 540-853-2245
  • Administration: 540-853-2372
  • Child Care: 540-853-6586
  • Employment Services: 540-853-2079
  • Energy Assistance: 540-853-2591
  • Foster Care Parenting: 540-853-2714
  • General Information: 540-853-2591



Cover VA

Is where you can get help filling out your Medicaid/FAMIS application by calling Cover Virginia Call Center at 855-242-8282 where an operator will receive your application and send the information electronically to the local department of Social Services to determine eligibility. Learn more about Medicaid online.


Common Help


is the central, easy way to apply for and get help with Assistance in Virginia. See if you can get help with food, child care, energy, medical and cash assistance.

Holidays are observed according to the schedule that is established for the City of Roanoke local governmental offices. All customers must check-in and state the nature of their business at the reception desk, which is located at the entrance of the third floor.

Appointments can be made to meet special circumstances before 8 a.m. or after 5 p.m. upon request. Appointments are scheduled for redeterminations, recertifications, follow-up visits, and conferences.

Applications for all programs are filed in the locality in which the individual resides or intends to remain indefinitely. Applications must be signed in order to be processed. On-line applications filed through CommonHelp require an electronic signature.

For Long Term Care and Auxiliary Grant (Assisted Living) applications involving nursing facilities or assisted-living homes, the application is filed in the locality in which the individual last resided prior to admission to the facility. If that address was out-of-state, then the application will be filed in the locality where the nursing facility or assisted-living home is located. Medicaid does not require an interview.

Applications for Child Care interviews are conducted Tuesday and Thursday, 8 a.m to 11:30 a.m. and 1 p.m to 3:30 p.m.. No application interviews are available on Mondays, Wednesdays or Fridays. Application packets are available at the main reception desk during normal business hours. A face-to-face interview is required prior to completing the application process.

Applications for Medicaid are also taken at local health department clinics and hospitals. An application for Auxiliary Grant is automatically an application for Medicaid without having to file a separate 1. Medicaid coverage for a previous period may be requested for a maximum of 3 (3) months prior to the application month. Application for a deceased individual may be filed if a Medicaid covered service was incurred within the 3 (3) month period prior to application month.

Applications for Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) require that an interview be conducted between the applicant (or his representative) and the worker.

Applications may be mailed at the customer’s request, or printed, or completed on-line; but an interview will be necessary before the application processing can be completed.

Applications are considered to be filed on the date that the application is received within the agency during normal business hours. The application must be signed and dated by the applicant or his representative. An applicant may be assisted in the various aspects of the application by an individual of his choice and may be accompanied or represented by such individual(s) in subsequent contacts with the agency.

Enterprise Customer Service Center  

The Enterprise Customer Service Center is available to Virginians Monday through Friday from 7:00 a.m. to 6:00p.m. to provide more streamlined and expanded services. Applications for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and Medical Assistance (MA) can now be accepted over the phone. Applications for the Energy Assistance Program (EAP) are also handled by the call center. All electronic applications will be routed appropriately for interviewing and processing upon completion by the application specialists. 

In addition to facilitating telephonic applications, specialists will be able to respond to basis citizen inquiries related to the services they wish to apply for or are currently receiving, including:

  • Status of Application or Current Case  
  • Amount of Benefits Authorized  
  • Date of Benefit Issuance  
  • Benefit Eligibility Period  
  • Appeals Referrals  
  • Verification of Receipt of Benefits  

New Enterprise Customer Service Center Numbers:

Benefits Program and Child Care & Early Childhood Development: (855) 635-4370

Division of Child Support Enforcement: (800) 468-8894

Citizens requesting to renew their benefits will be directed to the local agency.