Central Intake - One Door


The community is dedicated to the overall goal of assisting families and individuals to obtain and maintain permanent housing. Central Intake acts as a single entry point for all homeless and at-risk populations. The program provides services that are tailored to meet the needs of those who are homeless or at risk of homelessness by utilizing a comprehensive referral system in collaboration with community partners.


Collect Data - Central Intake maximizes the efficiency of the homeless services system and allows for accurate data collection. Ease of Access - Conveniently located on the public bus route and in a handicapped accessible facility. Assessment and Screening - Each client is assessed for financial needs and housing barriers and referred to community partners; a process that reduces completing duplicate intakes at partnering agencies.

Each client is screened for homeless prevention/diversion, rapid re-housing services and financial assistance programs. If these programs are not suitable for the client, Central Intake staff will help the client explore alternative options. Coordinated Referral - Based on the client’s individual needs and circumstances, well trained staff will refer the individual to partnering agencies who may assist the individual/family; this assists in connecting the individual to the resources best suited to address their needs. Community Collaboration - Central Intake offers collaboration among human services agencies and nonprofits addressing homelessness in the community.

About Central Intake

The program is supported by funding from the U.S. Department of Housing and Urban Development (HUD), the Virginia Department of Housing and Community Development (DHCD) and the City of Roanoke.

Central Intake is an entry point to homeless and homelessness prevention services for families and individuals who are homeless or at-risk of becoming homelessness. Central Intake–One Door is the access point for homeless and homeless prevention services and is conveniently located in an office that provides clients with the following services:

Street Outreach

  • Basic household items
  • Bus tokens
  • Contacts/engagements
  • Intake and assessment
  • Referrals
  • Security deposits

Homeless Prevention

  • Rental assistance/arrears
  • Security and utility deposits
  • Utility assistance
Individuals seeking rental assistance can access online screening tools through the Blue Ridge Continuum of Care website.