Children's Services Act

Children's Services Act (CSA) will ensure that families and children will participate in services that recognize their strengths, meet their needs, and develop happy, healthy, productive citizens who will emerge as contributing members of the community. Children should not have to leave their family or community to receive services.

The City of Roanoke CSA will assist at-risk children and their families in providing services that are:
  • Child-centered
  • Collaborative and culturally-competent
  • Community-based
  • Family-focused
  • Needs-oriented/outcome-based
  • Strength-based

City of Roanoke CSA P&P

CSA Information for Parents (PDF)


The Roanoke City Community and Policy Management Team (CPMT) shall be to create, maintain, and manage a collaborative system of services and funding that is child-centered, family-focused, and community-based when addressing the strengths and needs of at-risk youth and their families.

The Code of Virginia (COV) stipulates, “Unless a public body or its officers or employees specifically elect to exercise an exemption provided by this chapter or another statute, every meeting shall be open to the public and all public records shall be available for inspection and copying upon request” (COV §2.2-3700). The Community Policy and Management Team (CPMT) would like to fulfill the statutory requirement of publicizing meeting dates on the City of Roanoke website. Standing meetings are held on the second and fourth Wednesday of each month at 2:00 pm. These meetings are held at the Roanoke City Department of Social Services that is located at 1510 Williamson Road, Roanoke, Virginia, 24012

The Community Policy and Management Team, as an agent of the City of Roanoke, and as a creation of state law, having been mandated by the General Assembly, shall be subject to the state and local laws and regulations established to regulate its functioning, and shall have the general powers and duties of a Community Policy and Management Team, as outlined in Section 2.2-5206 of the Code of Virginia.  The powers and duties are:

  1. To develop interagency policies and procedures to govern the provision of services to children and families in its community;
  2. To develop interagency fiscal policies governing access to the state pool of funds by the eligible populations, including immediate access to funds for emergency services and shelter care;
  3.  To establish policies assessing the ability of parents or legal guardians to contribute financially to the cost of services to be provided and, when not specifically prohibited by federal or state law or regulation, provide for appropriate parental or legal guardian financial contribution, utilizing a standard sliding fee scale based upon ability to pay;
  4. To coordinate long-range, community-wide planning which ensures the development of resources and services needed by children and families in its community, including consultation on the development of a community-based systems established under Section 16.1-309.3 of the Code of Virginia (195) as amended;
  5. To establish policies governing referrals and reviews of children and families to the Family Assessment and Planning Teams and a process to review the teams’ recommendations and requests for funding;
  6. To establish quality assurance and accountability procedures for program utilization and funds management;
  7. To establish procedures for obtaining bids on the development of new services;
  8. To manage funds in the interagency budget allocated to the community from the state pool of funds, the trust fund, and any other source;
  9. To authorize and monitor the expenditure of funds by each Family Assessment and Planning Team;
  10. To have authority to submit grant proposals which benefit its community to the state trust fund and to enter into contracts for the provision or operation of services upon approval of the City  Council of the City of Roanoke;
  11. To serve as its community’s liaison to the state Management Team, reporting on its programmatic and fiscal operations and on its recommendations for improving the service system, including consideration of realignment of geographical boundaries for providing human services;
  12. To collect and provide uniform data to the State Executive Council on, but not limited to, expenditures, number of youth serviced in specific CSA activities, length of stay for residents in core licensed residential facilities, and proportion of youth placed in treatment settings suggested by a uniform assessment instrument for CSA-funded services; and
  13. To administer funds pursuant to Section 16.1-309.3 of the Code of Virginia (1950) as amended, which is part of the Virginia Juvenile Community Crime Control Act.
  14. To have authority, upon approval of the participating governing bodies, to enter into a contract with another community policy and management team to purchase coordination services provided that funds described as the state pool of funds under § 2.2-5211 are not used.
  15. Submit to the Department of Behavioral Health & Developmental Services information on children under the age of 14 and adolescents aged 14 through 17 for whom an admission to an acute care psychiatric or residential treatment facility licensed pursuant to Article 2 (§ 37.2-403 et seq.) of Chapter 4 of Title 37.2, exclusive of group homes, was sought but unable to be obtained by reporting entities. Such information shall be gathered from the family assessment and planning team or participating community agencies authorized in §2.2-5207. Information to be submitted shall include the child’s or adolescent’s date of birth, date admission was attempted, and the reason the patient could not be admitted into the hospital or facility.
  16. Establish policies for providing intensive care coordination services for children who are at-risk of entering, or are placed in, residential care through the Comprehensive Services Act program, consistent with guidelines developed pursuant to subdivision D 22 of § 2.2-2648." COV § 2.2-520



Effective April 22, 2020, we set forth our COVID-19 Emergency Policy, a series of measures designed to help navigate these extraordinary circumstances.

All Family Assessment and Planning Team (FAPT) meetings will take place electronically at the direction of the CSA Coordinator. The legal guardian, or adult for Fostering Futures reviews, are required to actively participate in all aspects of the planning meeting. If an original signature documenting approval of the recommended plan is not possible, then CSA staff facilitating the meeting may sign but only at the request of the legal guardian/Fostering Futures youth during the meeting.

All Therapeutic Foster Care (TFC) Utilization Reviews will continue to take place electronically at the direction of the CSA Coordinator. The legal guardian, or supervisor approved designee, is required to actively participate in all aspects of the meeting. CSA Case Managers shall continue to make every effort to ensure family engagement by inviting the appropriate individuals to participate. The same requirement applies to the TFC provider.

Roanoke City Public School Utilization Reviews will continue to proceed electronically with no adjustments made to the documentation requirements or process. If any changes are needed, the CSA Coordinator will be required to work in collaboration with the division and send the Community Policy and Management Team (CPMT) a letter outlining the justification for temporary operational changes. 

The FAPT and CPMT will continue to review online emergency requests when situations present that do not permit time to navigate our standard operational processes. These requests should remain the rare exception.

The invoices approval process remains in place. It is imperative each CSA Case Manager cross-check submitted invoices with monthly reports for service delivery and report accuracy. The billing on the invoice should mirror the information in the corresponding report. Each case manager should plan to devote time to this task and not unnecessarily delay local operations. For the duration of a directive to engage in social distancing and comply with the statewide closure of non-essential operations per Governor Northam, the CPMT will not convene with regularly scheduled sessions. During this time the CPMT Vice Chair, Jim O’Hare, will review all expenditure requests electronically on the second and fourth Wednesday of each month. His approvals will be sent to the CSA Coordinator who will continue to work with local accounting staff. Purchase Orders will continue to be generated following the approval of expenditures at the direction of Mr. O’Hare. Once the social distancing restrictions have been lifted the CPMT will convene in regular session and ratify all the expenditures approved during the time of our COVID-19 policy implementation. *In the event Mr. O’Hare is not available his CPMT alternate will assume this responsibility.

We realize the new policy we are implementing may not be perfect, but in this unprecedented time we believe it strikes the best balance of protecting staff, partners and the public.

Roanoke City Resource List 

Find out more information from the Virginia Office of Children's Services online.