How we'll operate during the COVID-19 Emergency

March 18, 2020. The Municipal Building is now closed to the public.  Our department will continue most office and field operations as indicated below.  All messages to our email and our phones are monitored regularly throughout the day.

Permit Center

We are maintaining operations and are prepared to handle all construction permit applications and transactions remotely.

All permit application forms can be accessed here: https://www.roanokeva.gov/1157/Documents

Information about applying for permits: https://www.roanokeva.gov/1134/Project-Pages

Email applications to permitcenter@roanokeva.gov

Use eTRAKiT once a permit number is assigned.  You can check the status online and make payments online at roanokeweb.roanokeva.gov/etrakit/.   

Inspections can be requested with the eTRAKiT application.

For assistance with a permit, call the Permit Center at (540) 853-1090.

Building plan review and development plan review

We will continue plan review operations and will conduct communications remotely by phone, email, and Zoom meetings. Contact your plan reviewer directly for inquiries and consultation.

Building Inspections

Field personnel will continue construction inspection operations as normal with appropriate precautions. We are exploring the use of virtual inspection applications for less complex projects.

As usual, scheduling inspections can be performed online or by phone. 

Contact your project’s inspector directly for inquiries and consultation.

Construction Site Inspections

Field personnel will continue construction inspection operations as normal with appropriate precautions.

Contact your project’s inspector directly for inquiries and consultation.

Code Enforcement

Code Enforcement will continue most field and office operations.  Interior inspection of vacant rental units will continue. Occupied units may be inspected at the discretion of inspection staff.

Deadlines for compliance will be extended as warranted by the inspector handling your case. However, since we are often dealing with public health and safety issues, we will maintain reasonable diligence to get issues resolved. If you have received a notice of violation, please contact the inspector listed on your notice to discuss compliance plans.

One of three options for the general citizen request line (853-2000) is answered by Code Enforcement administrative staff.  If the customer does not select an option, the line then rings to the Code Enforcement office. This arrangement will continue as usual.

General information on Code Enforcement: https://www.roanokeva.gov/2059/Enforcement

Inquiries to planning@roanokeva.gov   or call (540) 853-2344.

Planning Commission, Board of Zoning Appeals, Architectural Review Board

Rezonings, special exceptions, and other land use cases require us to hold public meetings for citizens to attend and comment on proposals. Unfortunately, that means we have postponed all pending cases with the Planning Commission, Board of Zoning Appeals, and Architectural Review Board. These cases will be continued and rescheduled as soon as possible. Staff will continue evaluation of pending cases and provide consultation for new requests.

Email contact:  planning@roanokeva.gov

Planning Administration: (540) 853-1730

HUD Community Resources and Lead Safe Roanoke

These offices will continue operations and will conduct communications with applicants remotely by phone, email, and Zoom meetings. Home inspections considered essential may continue with staff taking appropriate precautions.

Comprehensive Plan

One of the department’s biggest projects over past two years has been developing a new comprehensive plan. The plan has been developed with extensive public involvement. Since the content can be easily reviewed online, we will proceed with the final public review of the comprehensive plan through April. The online version will have space to enter comments.