In light of current and ever-evolving circumstances associated with Coronavirus(COVID-19), it is in the best interest of the general public and our employees that we close all City of Roanoke Municipal Facilities to the general public beginning March 18, 2020.
Effective Friday, May 29, 2020 at 11:59 pm until further notice, Executive Order 63 from Virginia Governor Ralph Northam is in effect.
- For frequently asked questions concerning this order and what it means for you and your family or business, click here.
- To read Executive Order 65 regarding Phase 2 Reopening click here.
- To read Executive Order 63 click here.
- To read Executive Order 61 click here.
- For a link to all COVID-19 Executive Orders Issued by the Governor, click here.
- Forward Virginia Guidelines
- COVID19 Actions and Information from the Commonwealth
- Letter from Roanoke City Council to Del. Chris Head: State & Federal Support Needed to Advance Testing & Contact Tracing COVID19
- For frequently asked questions concerning this order in Spanish, click here.
- United Way of the Roanoke Valley Community Response Fund
- Food Resource Map from VA Cooperative Extension
City of Roanoke Planned Reopening:
- June 8: Reopening of Municipal Building for transactions with the Treasurer’s Office (non-DMV Select) and the Commissioner of Revenue – Public Hours 8:30-4:00
- June 15: Limited recall of staff to municipal buildings to prepare for more general opening
- June 15: Begin Feed and Read Curbside Services
- June 15: Reopen Parks Restrooms and Restart Shelter Reservation System (with attendance limits)
- June 15: begin promotion of limited Summer Youth Programs
- July 1: Expansion of Treasurer operations to include DMV-Select services
- July 6: Limited Reopening of Municipal Building, Libraries, etc. to general public
- July 6: Begin Limited Summer Youth Programs
- To see the City of Roanoke’s Reopening Plan, click here.
Since the arrival of Coronavirus COVID-19 in the United States, the City of Roanoke has been monitoring the situation and working closely with our partners at the Virginia Department of Health(VDH). Information can be found by clicking here or visiting: http://www.vdh.virginia.gov/coronavirus (this information is updated daily)
VDH has a local COVID-19 hotline serving the City of Roanoke, Alleghany and Central Shenandoah Health District. Call 1-855-949-8378 for information. They also invite those without a PCP to contact their local health district. The Roanoke City Health District is (540) 283-5050.
Virginia also has a resource located at: https://www.virginia.gov/coronavirus-updates/
Scams - Unfortunately the "bad guys" never take a break even during the current situation surrounding the virus COVID-19. There are several new "scams" circulating the internet and these are not just limited to email, there are phone scams happening as well. So please make sure to take even more precautions when opening emails, answering phone calls, or even clicking on links that say they will provide information regarding the COVID-19 situation. Please make sure to only visit trusted websites/links and never share your personal information.
Out of an abundance of caution for public health, the City of Roanoke is urging residents and visitors to educate themselves regarding Coronavirus COVID-19 and to practice social distancing. The City of Roanoke is working closely with our neighboring jurisdictions, the CDC, the Virginia Department of Health, the Virginia Department of Emergency Management, local partners and local health officials to compile the most accurate and up-to-date information. A website has been established at www.roanokeva.gov/coronavirus. There you can find links to the most up-to-date information regarding the virus. There are also web pages available for employees, businesses and a page for community resources.
At 2 p.m. on Thursday, March 12, Governor Ralph Northam declared a State of Emergency concerning the Coronavirus. With this declaration, the City of Roanoke is recommending social distancing and is urging scheduled public assemblies/events to cancel or reschedule. City of Roanoke Municipal Buildings are currently closed to the public. During this time you are urged to utilize online resources for payments and permits. Click the tab to see a listing of changes to city services due to COVID-19.
- Department of Human & Social Services
- Treasurer & Commissioner of the Revenue
- Public Safety
- Solid Waste
- Parks & Rec
- Planning, Building & Development
- Berglund Center
Department of Human & Social Services
Closed to the general public beginning March 18, 2020. Child Protective Services and Adult Protective Service referrals can be made by calling (540)853-2245. Public Assistance Forms and requests for follow up telephone contact can be left in the department drop box located just off the elevator located at 1510 Williamson Rd., NE(3rd floor). You may apply for benefits online by clicking here. or by phone at 1(855)635-4370 or for Medical Assistance only at 1(855)242-8282(TDD: 1-888-221-1590). For replacement EBT card, you may call 1(866)281-2448. Citizens may reach staff by contacting their worker via e-mail or by phone.
Department of Social Services Outreach Programs have been suspended until April.
Hospital based Medicaid Staff will work from the office or through telework. Staff will provide increased communication options by phone and on-line with Carilion partners.
Screening questions are being used for home visits.
Those whose duty requires entry into homes for protection calls will be issued surgical masks and gloves.
Family Assistance Planning Team (FAPT) meetings will be conducted with telephone participation from case managers, providers and families.
Foster Care visits beyond a radius of 30 miles from the office will be conducted electronically. For visits within the radius of 30 miles, screening questions will be asked.
Applications and reviews for public assistance benefit programs will be encouraged to reduce contact.
Outreach Detention will maintain the 6 feet distance recommended by CDC for social distancing and when making a visit at the home of the client, will call them and have them come out of the home to meet. Staff will carry hand sanitizer and wash hands as often as possible and especially after applying electronic monitors.
Roanoke Valley Juvenile Detention Center is restricting access to visitors and taking the temperature of anyone entering the Center and denying access to anyone who has a fever of 100 degrees or greater.
Adult Services Uniform Assessment Instrument (UAI) Screenings (in conjunction with the Health Department) will be done by telephone - these determine whether someone qualifies for nursing home or assisted living facility care.
Assisted Living Facility (ALF) reassessments will be done by telephone or video.
Other visits (for investigations, etc.) will follow the same guidelines as CPS.
APS workers will submit to health screenings to enter nursing facilities.
Treasurer & Commissioner of the Revenue
June 8th - Reopening of Municipal Building for transactions with the Treasurer’s Office & the Commissioner of the Revenue. Public Hours will be 8:30am-4pm. NO DMV SELECT SERVICES WILL BE AVAILABLE AT THIS TIME.
*When you enter the building from Church Ave., you must wear a face covering. We will have masks available IF NEEDED (if you have one, please bring your own). When you enter the building you will be reminded to also sanitize your hands and maintain physical distancing of at least 6 feet. All other areas of the building will remain closed to the public.
We still urge you to do any transactions that you can online or submit payment by check to our dropbox located on Church Ave. For more information, call 540-853-2561 or visit: https://www.roanokeva.gov/1260/Treasurers-Office
COMMISSIONER OF THE REVENUE - IMPORTANT INFORMATION:
1. Real Estate Tax Relief Program for the Elderly & Disabled - you can complete applications by phone at 540-853-2523.
2. Personal Property Tax - you are encouraged to call 853-2521 or visit: https://www.roanokeva.gov/630/Commissioner-of-the-Revenue & use email link to request changes, add vehicles etc.
EFFECTIVE MARCH 21, 2020 at 8:00 AM:
In an effort to protect both officers and citizens, the Roanoke Police Department is encouraging the community to file non-emergency police reports over the phone. We want to assure you that this does not mean your call is not important or won’t be investigated thoroughly – we are doing our part to #flattenthecurve and stop the spread of COVID-19. You can call our Teleservice line to speak with someone and file the report over the phone. That number is (540)853-2400, ext. 1.
Some examples of these calls include (but are not limited to) past thefts, fraud cases, noise complaints and vandalism. If you do choose to call 911 and report these types of calls, you may still be transferred to an officer who will take your report over the phone. Please continue to call 911 to report emergencies or active incidents.
Thank you for your patience as we all work together to stop the spread of #COVID19
Roanoke Police tours/events postponed for 30 days.
Roanoke Fire-EMS tours/events/child passenger safety seat checks/public visitors postponed for 30 days. This includes the Food Truck Inspection Event set for March 25th at Berglund Center. Fire-EMS Administration is closed to the public. To obtain fire and medical reports, please call (540)853-2327.They have also changed response protocols. Click here for the video.
Due to the health concerns involving COVID-19, the lobby of the Roanoke Sheriff’s Office, as well as the Civil Process Division will be closed to the public to protect the health of our employees and the citizens.
If you have questions regarding a civil paper, please call (540) 853-2721
If you need Sheriff Allen or the admin team, please call (540) 853-5347
Thank you for your patience and understanding—we apologize for the inconvenience.
Normal Solid Waste Collection at your residence or business will still take place.
Roanoke City Public Library Events will be closed effective Monday, March 16, 2020. All library book drops will close starting at 5pm on Friday, March 27, 2020.
All Parks & Recreation Events and Rentals are postponed for 30 days.
After school programs at Eureka, Grandin Court and Preston are cancelled for a minimum of two weeks while Roanoke City Public Schools are closed. The Discovery Center is closed while Roanoke City Public Schools are closed.
- Adoptions and owner surrenders will be conducted by appointment ONLY! Please do not come into the building unless you have made prior arrangements by calling (540)344-4922.
- No one from the public will be admitted to the front lobby or the interior of the building. Visitors to the building will stay in the vestibule to receive assistance from staff. If someone is in the vestibule, other visitors are asked to return to the parking lot to wait until the person has left the vestibule. An intercom is in the vestibule to reach staff quickly.
- Since this is a rapidly changing event, sometimes our circumstances change very quickly. If you are considering surrendering your pet due to lack of food or needed vet care that you cannot afford, please call us at 540-344-4922 so that we can help connect you with resources that can help keep your pet in your home. One of our rescue partners, Angels of Assisi has generously offered to help provide discounted vet care when we report there is a need. We want your animals to stay in their loving homes.
- We will provide pet food to those in need in our community for as long as we have food to distribute. We may need to ration how much pet food each family receives. If residents would like to donate to the pet pantry, donations can be left at the front doors and we will move the food into the building.
- Finally, we are anticipating at some point we may need emergency fosters should we have to clear the shelter quickly. If you can open your home to a dog or cat in need, please contact Meghann Cords at firstname.lastname@example.org.
State Courts in Roanoke, Roanoke Co. & Salem remain open but will reduce operations & restrict access to courthouses pending further order.
COVID-19 Law Enforcement Reference
A Message from PARK Roanoke
Calm the Fear
Welcoming America has provided us with COVID-19 Fact Sheets in various languages:
- Corona Virus Videos in Multiple Languages.pdf
- 2019 covid Hmong.pdf
- 2019 covid info Bengali sheet.pdf
- 2019 covid info Hindi fact sheet.pdf
- 2019-ncov Greek info sheet.pdf
- 2019-ncov Italian poster.pdf
- 2019-ncov-factsheet Korean.pdf
- 2019-ncov-factsheet_Punjabi info sheet.pdf
- 2019-ncov-French info sheet.pdf
- French stop-the-spread-of-germs poster 3.11.2020 (1).pdf
- Pashto stop-the-spread-of-germs 3.11.2020.pdf
- portuguese stop-the-spread-of-germs 3.11.2020 (1).pdf
- portuguese stop-the-spread-of-germs 3.11.2020 .pdf
- Ukrainian - Stop-the-spread-of-germs 3.11.2020 .pdf
- Urdu stop-the-spread-of-germs poster 3.11.2020.pdf
- Arabic stop-the-spread-of-germs poster 3.11.2020.pdf
- Farsi stop-the-spread-of-germs poster 3.11.2020 (1).pdf
- Farsi stop-the-spread-of-germs poster 3.11.2020 .pdf
- 2019-ncov-Haitian Creole info sheet.pdf
- 2019-ncov-Hindi info sheet.pdf
- 2019-ncov-Khmer info sheet.pdf
- Kinyarwanda stop-the-spread-of-germs 3.11.2020 .pdf
- Korean CDC_TCHD_sick-with-2019-nCoV-fact-sheet Korean.pdf
- Korean_CDC_TCHD_stop-the-spread-of-germs Korean (1).pdf
- Nepali_CDC_TCHD_stop-the-spread-of-germs Nepali re.pdf
- 2019-ncov-Russian info sheet.pdf
- Swahili stop-the-spread-of-germs poster 3.11.2020.pdf
- 2019-ncov-Tagalog info sheet.pdf
- 2019-ncov-Thai info sheet.pdf
During Social Isolation, you might wonder what can I still do? Do I have to stay inside of my home 24/7? Maybe not.... Medical experts say fresh air and exercise are important for your physical and mental health, but use caution! Here are some frequently asked questions that will help you determine what is safe for your family to do during this time. For the entire story from USA Today, click here
Can I go to a park?
YES! It’s important to get outside but remember to go to parks that offer enough space for social distancing. You can bike, hike, fish or jog but avoid doing these activities with groups. Contact activities such as frisbee, football or other sports should only be played with immediate family members. You can also virtually visit some of our National Parks by clicking here.
What about playgrounds?
It’s not recommended to use playgrounds during social distancing. Coronavirus can live on playground equipment.
Are beaches safe?
It’s not so much the water that’s unsafe but the crowds that are usually at the beach. It’s not likely that coronavirus is spread through ocean water, but only go to beaches with smaller crowd keeping a safe distance from others.
A neighborhood walk?
YES! Take your children or dogs for a walk around the block is safe in more suburban areas. Just keep a safe distance from others.
Some other great ideas......
- Continue education....many schools have sent out packets of info for the kiddos and are also using online meeting tools like Zoom, Loom or GotoMeeting.
- Watch videos to learn or practice a new skill - perfect time to learn a new language or master knitting!
- Learn a musical instrument.
- Read a book!
- Look for great virtual things to do online like tours of museums, parks, storytimes and others. Use google or YouTube for lots of great information.
- Learn and/or practice meditation.
- Cook something new.
- Work on spring cleaning.
- Play video, card or board games with your family.
- Paint or do a craft.
- Use social media to communicate with friends and loved ones - but be careful and not use social media too much!
- Make a scavenger hunt for your kids.
- You know that scrapbook you’ve been working on? Complete that with help from your family.
- Draw with sidewalk chalk outside - get creative!
- Write a letter and mail to a friend or older adult that might be isolated at home or at a senior center.
- Call or video chat a friend that you haven’t talked to in a while.
- Learn a new dance routine.
- Binge watch that show you’ve been wanting to check out!
- Buy gift cards to small businesses to use at a later date.
- Support small businesses and listen to some great music with "Rock to the Rescue" sponsored by Dr. Pepper Park at the Bridges! More info will be shared, but make sure to visit the Dr. Pepper Park at the Bridges Facebook Page by clicking here. Check out the news article here.
- Go to the opera- Virtually! Click here for info from the Met!
- Visit an Historic Site virtually! Click here for a link.
- Virtual Tour 12 museums by clicking here.
- Also, check out Play Roanoke’s Happiness Project for some great ideas! Click here for all of the info.
- Roanoke Libraries are offering story times and other great ideas on their YouTube Channel. Click here for info.
- Tips to Remain "Sane & Safe" During Social Distancing
- If you have children, grandchildren, or other family members/friends with Roanoke City Public Schools, you can click here for the latest news on how they are operating during the coronavirus pandemic. Make sure to follow them on social media as well for some heartwarming stories of how the school system is serving our community.
REMINDER: Symptoms of Coronavirus (COVID-19) Patients have experienced mild to severe respiratory illness. Symptoms can include fever, cough, shortness of breath (symptoms may appear 2-14 days after exposure.) If you are experiencing life-threatening symptoms or are having an emergency, please call 9-1-1 and answer all questions as prompted.
TIPS TO KEEP YOU AND YOUR FAMILY SAFE:
- Wash your hands often with soap and water for at least 20 seconds.
- Avoid touching your eyes, nose and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw tissue in the trash.
- There have been a few cases of COVID-19 showing up in cats. For ACCURATE information, visit the CDC's website by clicking here.