Dockless Scooter Mobility

Here are safety tips to remember while operating the scooters:

  1. You must be 18 years of age to operate a scooter.
  2. Scooters cannot be ridden on sidewalks or the greenway.
  3. Follow all safety rules posted on the scooter.
  4. One rider per scooter.
  5. WEAR A HELMET while using the scooter.
  6. While operating a scooter make sure to look out for pedestrians, cyclists, motorists and road obstructions (ie: potholes).
  7. Scooters should be parked curbside and before using the scooter check it for visible damage.  When parking the scooters please make sure you don’t block sidewalks or handicap entrances.  
  8. The brakes can be found by the handlebars.
  9. When operating an electric scooter, you must obey all traffic laws (stop at stoplights and stop signs, use bike lanes or pull to the side).  If you fail to follow the laws you can be ticketed.  For a scooter safety & laws 101 click here.

Lime Scooters Logo

Click here to report a Lime Scooter blocking a sidewalk.

Lime guidelines for law enforcement requests, click here.

To contact Lime Customer Service directly:

Email: [email protected]  | Call or text: 1-888-LIME-345 (1-888-546-3345)

Bird Scooters Logo

For more information about Bird Scooters, click here.

Bird guidelines for law enforcement requests, click here.

To contact Bird Scooters directly:

Email: [email protected]

The City of Roanoke created a dockless mobility permitting program in June 2019.  Before beginning operations, private electric scooter and bike providers are required to obtain a permit and adhere to program rules.

Generally, electric powered scooters and bikes should adhere to the same rule of the road as conventional bicycles. Roanoke has elected to not permit operation of scooters on sidewalks, on greenways, or in parks.  Some areas will be "geofenced."  That is, the vehicle will be automatically disabled or slowed when entering a geofenced area such as a park.

Operators should communicate with users through the smartphone app about proper parking.  Generally, scooters should be parked at the edge of sidewalk areas where they won't impede pedestrian traffic on sidewalks.  Report improper parking or other problems directly to the operator. Each scooter is required to have a contact information label.

Comments, complaints, and compliments should be made to the operators.

Email us at [email protected] if you'd like to leave general comments about the program.