Who We Are

Administrative Offices

Administrative offices, including the Office of the Chief and the Fire Marshal's Office are housed on the 3rd floor of Station 1 located at the intersection of Franklin Road and Elm Avenue (713 Third St. SW).  To contact our office, call (540) 853-2327 or email us at [email protected]


Station Tours are available by request.  Call the Community Risk Reduction Division (at least two weeks in advance) at (540) 853-5785.

Serving the Citizens

Our customers are every citizen, resident and visitor to the City of Roanoke. We serve a resident population of approximately 100,000 in an area of 43 square miles.

Roanoke Fire-EMS holds a Class 1 rating from the Insurance Service Organization, the highest rating given to a Virginia fire department, and 1 of only 5 such ratings awarded in the state. This rating helps our community by bringing lower insurance rates to homeowners and businesses. Roanoke Fire-EMS is also an Internationally Accredited Agency. 

The Department believes in fire prevention and public education. To schedule a visit from the firefighters or to tour a station, contact Rachel Hale, Community Risk Reduction Specialist at 540-853-5785.