Enterprise Customer Service Center

The Virginia Department of Social Services (VDSS) announced on April 4, 2017 that a new Enterprise Customer Service Center is now available to Virginians Monday through Friday from 7:00 a.m. to 6:00p.m. to provide more streamlined and expanded services. Applications for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and Medical Assistance (MA) can now be accepted over the phone. Applications for the Energy Assistance Program (EAP) will be handled by the call center starting June 2017. All electronic applications will be routed appropriately for interviewing and processing upon completion by the application specialists.
In addition to facilitating telephonic applications, specialists will be able to respond to basis citizen inquiries related to the services they wish to apply for or are currently receiving, including:
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  • Status of Application or Current Case
  • Amount of Benefits Authorized
  • Date of Benefit Issuance
  • Benefit Eligibility Period
  • Appeals Referrals
  • Verification of Receipt of Benefits
New Enterprise Customer Service Center Numbers:
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​Benefits Program and Child Care & Early Childhood Development: (855) 635-4370
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​Division of Child Support Enforcement: (800) 468-8894
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​Citizens requesting to renew their benefits will be directed to http://commonhelp.virginia.gov/access or to the local agency.