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Community Engagement
Ways to Engage with your Local Government
Connect on Social Media and Apps
Join 218,000+ other locals who follow and engage with our award-winning Social Media pages on Facebook, Twitter, Instagram, LinkedIn, Nextdoor, and YouTube. You can also sign up for email news alerts when City news releases and announcements are issued. Can't make a City Council meeting in-person? Tune in to City Council meetings every two weeks or watch past meetings on Facebook Live.
Report an Opportunity for Improvement or Service Request
If you see something that needs to be fixed, please submit a service request through our digital Citizen Request Management System, or download the iRoanoke app on Android or Apple devices. The City of Roanoke strives to create positive customer experiences that meet and exceed our residents' expectations. You can also call the Citizen Help Center between 8:00 a.m. and 5:00 p.m., Monday through Friday, at 540-853-2000.
Weigh in on Important City Projects
Share your ideas about upcoming infrastructure and planning projects on Plan Roanoke, our new public consultation platform. If you would like to be contacted about upcoming projects, click here.
Stay Up To Date With Roanoke News
Want to stay in the know about what's going on in the City of Roanoke? Then sign up for our MyRoanoke Alerts by clicking here.
Join a Board or Commission
To find out how to join an authority, board, commission or committee appointed by City Council, click here.
Get Involved With Your Neighborhood!
Whether you are new to Roanoke or have lived here your whole life, it's important to get involved in your local neighborhood group! For a listing of local groups click here. Want to start a group or find out more, visit our Neighborhood Services page by clicking here.
Language Assistance
If you do not speak, read, or write English well, the City will provide an interpreter at no cost to you! This is available for all services and programs the City offers. For language assistance, please call 540-329-2791.
Asistencia Lingüística
Si usted no habla, lee, o escribe el inglés bien, ¡la Ciudad proporcionará un intérprete sin costo a usted! La interpretación está disponible por todos servicios y programas que ofrece la Ciudad. Para obtener asistencia lingüística, por favor llame a 540-329-2791.
What is the Office of Communications and Community Engagement?
Leading the Office of Communication and Community Engagement, the Communications and Community Engagement Specialists are communications and marketing professional who focus on building trusting relationships between government and Roanoke's community. The Communications and Community Engagement Specialists report to the Chief Strategy Officer and leads the City’s communications efforts in several areas, including working with the media, digital marketing, public consultation, social media management, design, web development, videography, research, strategic communications, issues management, crisis communications, event planning, and campaign development.
Communications, Neighborhood Services, and Language Services also fall under the umbrella of Community Engagement.
As of Oct. 2018, the City of Roanoke is a proud member of the international Cities of Service Coalition, and the 2019 Gateways for Growth Challenge to welcome and integrate the city's international community.