Ways to Connect with your Local Government
Connect on Social Media and Apps
Join 218,000+ other locals who follow and engage with our award-winning Social Media pages on Facebook, Twitter, Instagram, LinkedIn, Nextdoor, and YouTube. You can also sign up for email news alerts when City news releases and announcements are issued. Can't make a City Council meeting in-person? Tune in to City Council meetings every two weeks or watch past meetings on Facebook Live. Find out what you can and can't recycle by downloading the Recycle Coach app on Apple or Android devices.
Report an Opportunity for Improvement
If you see something that needs to be fixed, please submit a service request through our digital Citizen Request Management System, send a Tweet to @iRoanoke, or download the iRoanoke app on Android or Apple devices. You can also call the Citizen Help Center between 8:00 a.m. and 5:00 p.m., Monday through Friday, at 540-853-2000.
Weigh in on Important City Projects
Share your ideas about upcoming infrastructure and planning projects on Plan Roanoke, our new public consultation platform.
What is the Office of Citizen Engagement?
Leading the Office of Citizen Engagement, the Citizen Engagement Officer is a communications and marketing professional who focuses on building trusting relationships between government and Roanoke's community. The Officer reports to the City Manager and leads the City’s communications efforts in several areas, including digital marketing, public consultation, social media management, design, web development, videography, research, strategic communications, issues management, crisis communications, event planning, and campaign development.
As of Oct. 2018, the City of Roanoke is a proud member of the international Cities of Service Coalition, and the 2019 Gateways for Growth Challenge to welcome and integrate the city's international community.
Recent Citizen Engagement Reports
Award-Winning Citizen Engagement Campaigns
2018 PRSA Gold Summit Award, Best Communications Campaign for "Recycling and Trash Don't Mix"
2017 PRSA Silver Summit Award, Social Media Tactic, Big Foot Sightings
2016 3CMA Award of Excellence, Best Use of Facebook, Olympic April Fools
2016 3CMA Award of Excellence, Social Media, Roanoke's Social Media Model
2016 Government Social Media Golden Post, Top Social Media Advocate in Government, Timothy Martin
2015 3CMA Savvy Award, Best Use of Facebook, 2015 Snow Event
2015 3CMA Savvy Award, Social Media General, Roanoke's Social Media Center
2015 Government Social Media Golden Post, Best Use of Humor on Facebook, Roanoke Star World Tour
2014 3CMA Savvy Award, Best Use of Facebook, 2014 Snow Event
2014 PRSA Gold Summit Award, Social Media, 2014 Snow Event