Roanoke Fire-EMS Business Plan Update

Coronavirus/COVID-19 Update

Outreach Programs and Station Visitors *UPDATED 4/2022*

Roanoke Fire-EMS stations are open to the public. 

Public Education and Special Events- We are now able to participate in in-person events, fill out the form in the "Quick Links" section below or reach out to us using information provided in the "Contact Us" section. You must request at least 2 weeks in advance. 

• Tours/Drop-in Visits are permitted- Please contact us in regards to tours or visits to the stations. Virtual station tours and educational videos have been posted to our YouTube Channel for your convenience, join us for a virtual "visit":

Child Safety Seat Installations- The department will resume Child Safety Seat Installations on the third Thursday of each month. Our partners with Carilion Children's are available for those who need a car seat installed by appointment, reach out to Jill Lucas Drakeford, Community Health Educator and a National Certified Car Seat Technician at (540) 981-8075 or [email protected]

Smoke Alarm Installations- To request a free smoke alarms use the "quick link" form at the bottom of the page to request a smoke alarm, a member of our personnel will be in contact with you to schedule an appointment. 

Fire/EMS Reports and Permits

The Roanoke Fire-EMS Administration Office, located at 713 3rd St SW 24016, is now open to the public. While our administrative services, such as fire/ems reports, permits, etc. are now available in-person at our office, we still encourage use of our online services listed below. Some reports require in-person pick up, in these instances we ask that you set up a meeting with our administration so we can have paper work ready for you upon arrival, call (540-853-2327) to set up a time to come in. In addition, we ask that those who enter our building adhere to VDH and CDC guidelines for public spaces.

Online services available-

EMS reports can be requested by email (andy.f[email protected]), phone (540-853-2327) or fax (540-853-1172).

Fire reports can be requested through our Fire Marshal’s Office by email (fire.mar[email protected]), phone (540-853-2795) or fax (540-853-1172).

Permit applications can be found on our website at:, and should be submitted through our Fire Marshal’s Office by email ([email protected]) or fax (540-853-1172). For questions about our permit process, call our Fire Marshal’s Office (540-853-2795).

Thank you for helping keep our personnel and community safe. We appreciate your understanding and cooperation during this time. 

For more information on the Coronavirus (COVID-19) and its state impact, refer to the Virginia Department of Health website:

For more information on the City of Roanoke's response to the Coronavirus (COVID-19) refer to the City's dedicated web-page:

Language Assistance

If you do not speak, read, or write English well, the City will provide an interpreter at no cost to you!  This is available for all services and programs the City offers.  For language assistance, please call 540-329-3131.

Asistencia Lingüística

Si usted no habla, lee, o escribe el inglés bien, ¡la Ciudad proporcionará un intérprete sin costo a usted!  La interpretación está disponible por todos servicios y programas que ofrece la Ciudad.   Para obtener asistencia lingüística, por favor llame a 540-329-3131.


About Roanoke Fire-EMS

The City of Roanoke’s Department of Fire-EMS’ mission is to foster a diverse, inclusive and innovative workforce that proudly serves the residents, citizens and visitors of Roanoke by protecting lives and property with professionalism, integrity and respect. With a leadership philosophy that strives to invest in, empower, and hold each other accountable to accomplish our team’s mission, Roanoke Fire-EMS values commitment, courtesy and compassion. 

Roanoke Fire-EMS is a full-service fire and emergency medical service agency providing:

  • Fire suppression services
  • Basic and advanced pre-hospital life support
  • Fire prevention and community risk reduction education programs
  • Fire investigations
  • Heavy tactical rescue (HTR)
  • Swift water rescue (SWR)
  • Regional Hazardous Materials Team
  • Vehicle extrication
  • Emergency Management

In addition to housing firefighting and EMS personnel and apparatus, Fire-EMS stations are neighborhood resources. Fire-EMS personnel at these sites help distribute important city documents, teach about fire and life safety, and provide a safe place for lost children and adults.