- assist City departments with matters relating to insurance, risk analysis, transfer and financing
- administer property, general liability and workers' compensation claims
- mitigate losses by providing effective loss control strategies to reduce losses
- ensure compliance with policies regarding disabled persons for all city owned properties, programs, and services in accordance with the Americans with Disabilities Act (ADA).
Nichole Gibson Risk and Safety Manager, Division of Risk Management, Department of General Services.
Ms. Gibson currently resides in Roanoke City, but grew up in Botetourt and Roanoke Counties. Nichole has an undergraduate degree in Business Administration and Master’s Degree in Business Administration, MBA; both from Liberty University, Lynchburg, Virginia.
Nichole has 20 years of work experience within the field of Risk Management and possesses a broad knowledge of the insurance industry. Her prior employers have been Rowe Furniture and Advance Auto in the credit and risk areas. She previously served for three years on the Board of Directors of the Furniture Manufacturers Credit Association (FMCA); holding officer positions as Secretary and Treasurer.
In her spare time, Nichole enjoys remodeling homes in some of Roanoke’s older neighborhoods.
Cynthia Tanks began her career with the City of Roanoke, as a Deputy Tax Clerk I in the Commissioner of the Revenue Office in September 2007. During her 14-year tenure, Cynthia served in a variety of positions to include Deputy Tax Clerk II, Accounting Technician, and most recently Tax Compliance Specialist.
Prior to her employment with the City of Roanoke, Cynthia began her professional career in retail banking in Aschaffenburg, Germany as a Loan Officer at American Express Bank. She later joined the Aschaffenburg Army Officer’s Club Accounting Office and served as an Accounting Clerk before returning to the United States with her husband.
Cynthia’s service to the Roanoke Valley has included working with Allstate Insurance Company’s Accounting Department as an Agent Auditor performing audits and compliance for over 700 hundred agents. When the accounting department relocated to the Midwest, Cynthia returned to the banking industry as an Accounting Auditor. She later transitioned into branch banking as a Customer Service Representative and subsequently Teller Supervisor. Cynthia continued to raise through the ranks to fulfill such positions as Assistant Branch Manager, Customer Service Manager, and Branch Manager.
Cynthia brings over 28 years of experience that is relevant to the roles she has held and understands the guiding principles and fundamental beliefs of the City of Roanoke core values.
Cynthia, a Franklin Co. native, graduated from Franklin Co. High School. She continued her education at Virginia State University, Petersburg, VA and earned an accounting degree from LMU, Munich, Germany.
Cynthia is very active in her local church and serves on two non-profit executive boards for the Virginia Western Diocese COOLJC and Region IV Church of Our Lord Jesus Christ of the Apostolic Faith INC. as Director of Finance.
Cynthia and her husband are the proud parents of two children, Tiffany and Kenny, both graduates of the Roanoke County Schools. They have been blessed with two beautiful grandchildren, Dante and Lailah.
If you do not speak, read, or write English well, the City will provide an interpreter at no cost to you! This is available for all services and programs the City offers. For language assistance, please call 540-329-3152.
Si usted no habla, lee, o escribe el inglés bien, ¡la Ciudad proporcionará un intérprete sin costo a usted! La interpretación está disponible por todos servicios y programas que ofrece la Ciudad. Para obtener asistencia lingüística, por favor llame a 540-329-3152.