Risk Management

The Office of Risk Management is responsible for mitigating and managing the City's exposure to risk by managing the city's self-insurance program, purchasing insurance to protect its assets, actively managing liability and workers' compensation claims filed against the City, and implementing safety and loss control programs.

Our goal is to:
  • assist City departments with matters relating to insurance, risk analysis, transfer and financing
  • administer property, general liability and workers' compensation claims
  • mitigate losses by providing effective loss control strategies to reduce losses
  • ensure compliance with policies regarding disabled persons for all city owned properties, programs, and services in accordance with the Americans with Disabilities Act (ADA).
  1. Nichole Gibson
  2. Cynthia Tanks

Nichole Gibson Risk and Safety Manager, Division of Risk Management, Department of General Services. 

Ms. Gibson currently resides in Roanoke City, but grew up in Botetourt and Roanoke Counties.  Nichole has an undergraduate degree in Business Administration and Master’s Degree in Business Administration, MBA; both from Liberty University, Lynchburg, Virginia. 

Nichole has 20 years of work experience within the field of Risk Management and possesses a broad knowledge of the insurance industry.  Her prior employers have been Rowe Furniture and Advance Auto in the credit and risk areas. She previously served for three years on the Board of Directors of the Furniture Manufacturers Credit Association (FMCA); holding officer positions as Secretary and Treasurer. 

In her spare time, Nichole enjoys remodeling homes in some of Roanoke’s older neighborhoods.

Language Assistance

If you do not speak, read, or write English well, the City will provide an interpreter at no cost to you!  This is available for all services and programs the City offers.  For language assistance, please call 540-329-3152.

Asistencia Lingüística

Si usted no habla, lee, o escribe el inglés bien, ¡la Ciudad proporcionará un intérprete sin costo a usted!  La interpretación está disponible por todos servicios y programas que ofrece la Ciudad.   Para obtener asistencia lingüística, por favor llame a 540-329-3152.