Treasurer's Office

***IMPORTANT NOTICE ABOUT TAX REBATE***

 

Pursuant to Ordinance No. 42386-062122, adopted by Roanoke City Council on June 21, 2022, the City of Roanoke will issue a rebate to all qualified taxpayers who were assessed such tax on a vehicle for tax year 2022.

 To qualify:

  • All prior year and current year taxes must be paid in full.
  • Full payment must be received by August 31, 2022.

 Rebates will be mailed:

  • After September 23, 2022.
  • To the address listed on your Personal Property Statement.
  • Payment options are listed on the back of the Personal Property Statement.

Click here for detailed answers to frequently asked questions regarding the Personal Property Tax Rebate. 

The Treasurer's Office will honor any DMV Select appointments that were scheduled prior to the announcement of the office closures. 

Language Assistance

If you do not speak, read, or write English well, the City will provide an interpreter at no cost to you!  This is available for all services and programs the City offers.  For language assistance, please call 540-329-3268.

Asistencia Lingüística

Si usted no habla, lee, o escribe el inglés bien, ¡la Ciudad proporcionará un intérprete sin costo a usted!  La interpretación está disponible por todos servicios y programas que ofrece la Ciudad.   Para obtener asistencia lingüística, por favor llame a 540-329-3268.

DMV Select at Municipal Building Moving to Appointment-Only Services

Effective Tuesday, Sept. 1, 2020, DMV Select transactions in the Roanoke City Treasurer’s Office will be by appointment only. Roanoke Citizens wishing to walk in and pay their taxes may do so without an appointment. 

The City Treasurer's Office has processed thousands of DMV Select transactions since re-opening in July. While the Office recognizes these services are important to residents due to limited hours at DMV locations, it also has to be practical. DMV Select services are performed by City Treasurer's Office employees, who also have the job of processing City business such as payments for real estate and personal property taxes. Prior to requiring appointments, wait times were as long as three hours. 

The Treasurer’s Office apologizes for the inconvenience this may cause, but is enacting this change as the best solution for its employees, as well as its customers.  

To schedule your appointment, follow this link:
v2.waitwhile.com/book/roanokecitytreasurer

*Note: Only two transactions will be permitted per DMV Select appointment  

Transactions available are: 

· Vehicle Titles & Registration
· License Plates
· Permits & Placards
· Transcript Requests
· Voter Registration Applications

DMV Select does not issue or renew Driver’s Licenses, Learner’s Permits or Identification Cards

For more information, contact the Treasurer's Office at: [email protected]

DMV Select en el edificio municipal se traslada a servicios solo con cita previa


A partir del martes 1 de septiembre, el servicio sin cita previa para DMV Select en la oficina del tesorero de la ciudad en el edificio municipal Noel C. Taylor se suspenderá y los servicios se ofrecerán solo con cita previa. Este cambio es necesario para abordar el abrumador volumen de transacciones experimentadas por el personal de la Oficina del Tesorero como resultado de las horas limitadas de operación en las ubicaciones locales del DMV en respuesta al COVID-19.

La Oficina del Tesorero de la Ciudad ha procesado miles de transacciones de DMV Select desde su reapertura en julio. Si bien la Oficina reconoce que estos servicios son importantes para los residentes debido al horario limitado en las ubicaciones del DMV, también debe ser práctico. Los servicios de DMV Select son realizados por empleados de la Oficina del Tesorero de la Ciudad, quienes también tienen el trabajo de procesar los asuntos de la Ciudad como pagos de impuestos, bienes raíces, etc. En este momento, estos cajeros no pueden mantenerse al día con el volumen de transacciones. Actualmente, los clientes esperan hasta tres horas para las transacciones del DMV en el Edificio Municipal, y esto no es un buen servicio al cliente para los clientes o el personal.

La Oficina del Tesorero se disculpa por los inconvenientes que esto pueda causar, pero está promulgando este cambio como la mejor solución para sus empleados, así como para sus clientes. 

Para programar su cita, siga este enlace:
v2.waitwhile.com/book/roanokecitytreasurer


* Nota: Solo se permitirán dos transacciones por cita de DMV Select

Las transacciones disponibles son:

· Títulos y registro de vehículos
· Matrículas
· Permisos y carteles
· Solicitudes de transcripción
· Solicitudes de registro de votantes

DMV Select no emite ni renueva licencias de conducir, permisos de aprendizaje ni tarjetas de identificación

Para obtener más información, comuníquese con la Oficina del Tesorero en: [email protected]
___________________________________________________________________________
When you come to the Municipal Building you can enter on the Church Ave. side (if you have mobility issues, you may use the entrance on 2nd St., SW).  You must wear a face covering when entering the building.  If you do not have one, you will be supplied with a mask.  Hand sanitizing stations are available for use.  We also ask that you practice physical distancing of 6 feet. 

Thank you for your patience! 

City of Roanoke Municipal Building Lobby - COVID19


ROANOKE CITY TREASURER’S OFFICE: SOCIAL DISTANCING: In an effort to promote Social Distancing, the Roanoke City Treasurer’s Office is encouraging citizens to use on-line payment methods at: www.roanokeva.gov/payments; by telephone at: 1-800-272-9829 (jurisdiction code 1006); by mail at: Roanoke City Treasurer's Office, P.O. Box 1451, Roanoke, Virginia 24007; or by drop-box (checks or money orders only) located across from the Noel C. Taylor Municipal Building, 215 Church Avenue, S.W., Roanoke, Virginia 24011. Please do not place cash in the drop-box.  For a list of frequently asked questions, click here. 

The City of Roanoke Treasurer's Office is committed to providing quality service to citizens while collecting the following local and state taxes: 

  • Admissions
  • Business Licenses
  • City-wide Invoices
  • Dog Tags
  • Personal Property
  • Prepared Food and Beverage (Meals)
  • Public Vehicles (Taxi)
  • Real Estate
  • Transient Occupancy (Hotel)
The City of Roanoke Treasurer's Office is accredited through the Treasurers' Association of Virginia (TAV).
v2.waitwhile.com/book/roanokecitytreasurer
  1. I'm new to the City, what is personal property tax?
  2. I'm moving out of the City, what do I do if I am moving to a prorating locality?
  3. I'm moving out of the City, what do I do if I am not moving to a prorating locality?
  1. What do I do if I am moving out of Virginia?
  2. What do I need to do if I am buying or selling a vehicle?
View All FAQs