Treasurer's Office

Treasurer's Office to Close Tuesday and Thursday Afternoons in October to Prepare for New System

The City of Roanoke Treasurer’s Office will be closed to the public on Tuesday and Thursday afternoons from 12 to 5 p.m., beginning Oct. 7, 2021, through Oct. 26, 2021.  During these closings, as well as on evenings and weekends, Treasurer’s Office employees will receive training for a new tax and treasury system, and test the system in preparation for its launch. Payments will continue to be processed as received through the mail (Roanoke City Treasurer's Office, P.O. Box 1451, Roanoke, VA, 24007) and the Treasurer’s Office drop-box (checks or money orders only), as well as online.  Employees will respond to email and voicemail messages by the following business day.   We appreciate your understanding and patience as we modernize our systems, which includes enhanced online capabilities for residents and businesses.  

Customers/Taxpayers who need assistance may continue to call the Treasurer’s Office at 540-853-2561 or send an e-mail to treasurer@roanokeva.gov. 

The Treasurer's Office will honor any DMV Select appointments that were scheduled prior to the announcement of the office closures.

DMV Select at Municipal Building Moving to Appointment-Only Services

Effective Tuesday, Sept. 1, 2020, DMV Select transactions in the Roanoke City Treasurer’s Office will be by appointment only. Roanoke Citizens wishing to walk in and pay their taxes may do so without an appointment. 

The City Treasurer's Office has processed thousands of DMV Select transactions since re-opening in July. While the Office recognizes these services are important to residents due to limited hours at DMV locations, it also has to be practical. DMV Select services are performed by City Treasurer's Office employees, who also have the job of processing City business such as payments for real estate and personal property taxes. Prior to requiring appointments, wait times were as long as three hours. 

The Treasurer’s Office apologizes for the inconvenience this may cause, but is enacting this change as the best solution for its employees, as well as its customers.  

To schedule your appointment, follow this link:
v2.waitwhile.com/book/roanokecitytreasurer

*Note: Only two transactions will be permitted per DMV Select appointment  

Transactions available are: 

· Vehicle Titles & Registration
· License Plates
· Permits & Placards
· Transcript Requests
· Voter Registration Applications

DMV Select does not issue or renew Driver’s Licenses, Learner’s Permits or Identification Cards

For more information, contact the Treasurer's Office at: treasurer@roanokeva.gov

DMV Select en el edificio municipal se traslada a servicios solo con cita previa



A partir del martes 1 de septiembre, el servicio sin cita previa para DMV Select en la oficina del tesorero de la ciudad en el edificio municipal Noel C. Taylor se suspenderá y los servicios se ofrecerán solo con cita previa. Este cambio es necesario para abordar el abrumador volumen de transacciones experimentadas por el personal de la Oficina del Tesorero como resultado de las horas limitadas de operación en las ubicaciones locales del DMV en respuesta al COVID-19.

La Oficina del Tesorero de la Ciudad ha procesado miles de transacciones de DMV Select desde su reapertura en julio. Si bien la Oficina reconoce que estos servicios son importantes para los residentes debido al horario limitado en las ubicaciones del DMV, también debe ser práctico. Los servicios de DMV Select son realizados por empleados de la Oficina del Tesorero de la Ciudad, quienes también tienen el trabajo de procesar los asuntos de la Ciudad como pagos de impuestos, bienes raíces, etc. En este momento, estos cajeros no pueden mantenerse al día con el volumen de transacciones. Actualmente, los clientes esperan hasta tres horas para las transacciones del DMV en el Edificio Municipal, y esto no es un buen servicio al cliente para los clientes o el personal.

La Oficina del Tesorero se disculpa por los inconvenientes que esto pueda causar, pero está promulgando este cambio como la mejor solución para sus empleados, así como para sus clientes. 

Para programar su cita, siga este enlace:
v2.waitwhile.com/book/roanokecitytreasurer


* Nota: Solo se permitirán dos transacciones por cita de DMV Select

Las transacciones disponibles son:

· Títulos y registro de vehículos
· Matrículas
· Permisos y carteles
· Solicitudes de transcripción
· Solicitudes de registro de votantes

DMV Select no emite ni renueva licencias de conducir, permisos de aprendizaje ni tarjetas de identificación

Para obtener más información, comuníquese con la Oficina del Tesorero en: Treasurer@roanokeva.gov
___________________________________________________________________________
When you come to the Municipal Building you can enter on the Church Ave. side (if you have mobility issues, you may use the entrance on 2nd St., SW).  You must wear a face covering when entering the building.  If you do not have one, you will be supplied with a mask.  Hand sanitizing stations are available for use.  We also ask that you practice physical distancing of 6 feet. 

Thank you for your patience! 

City of Roanoke Municipal Building Lobby - COVID19


ROANOKE CITY TREASURER’S OFFICE: SOCIAL DISTANCING: In an effort to promote Social Distancing, the Roanoke City Treasurer’s Office is encouraging citizens to use on-line payment methods at: www.roanokeva.gov/payments; by telephone at: 1-800-272-9829 (jurisdiction code 1006); by mail at: Roanoke City Treasurer's Office, P.O. Box 1451, Roanoke, Virginia 24007; or by drop-box (checks or money orders only) located across from the Noel C. Taylor Municipal Building, 215 Church Avenue, S.W., Roanoke, Virginia 24011. Please do not place cash in the drop-box.  For a list of frequently asked questions, click here. 


Attention Small Business Owners:
Click on the following link for helpful resources related to Covid-19: Coronavirus (COVID-19): Small Business Guidance & Loan Resources


The City of Roanoke Treasurer's Office is committed to providing quality service to citizens while collecting the following local and state taxes: 

  • Admissions
  • Business Licenses
  • City-wide Invoices
  • Dog Tags
  • Personal Property
  • Prepared Food and Beverage (Meals)
  • Public Vehicles (Taxi)
  • Real Estate
  • Transient Occupancy (Hotel)
The City of Roanoke Treasurer's Office is accredited through the Treasurers' Association of Virginia (TAV).
v2.waitwhile.com/book/roanokecitytreasurer
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