Treasurer's Office

DMV Select at Municipal Building Moving to Appointment-Only Services

Effective Tuesday, Sept. 1, walk-up service for DMV Select in the City Treasurer’s Office at the Noel C. Taylor Municipal Building will be discontinued, and services will be offered by appointment only.  This change is necessary to address the overwhelming volume of transactions experienced by staff in the Treasurer’s Office as the result of the limited hours of operation at local DMV locations in response to COVID-19. 

The City Treasurer's Office has processed thousands of DMV Select transactions since re-opening in July.  While the Office recognizes these services are important to residents due to limited hours at DMV locations, it also has to be practical.  DMV Select services are performed by City Treasurer's Office employees, who also have the job of processing City business such as tax payments, real estate, etc.  Right now, these tellers are not able to keep up with the volume of transactions. Currently, customers are waiting up to three hours for DMV transactions at the Municipal Building, and this is not good customer service for clients or for staff.

The Treasurer’s Office apologizes for the inconvenience this may cause, but is enacting this change as the best solution for its employees, as well as its customers.  

To schedule your appointment, follow this link: https://v2.waitwhile.com/welcome/roanokecitytreasurer

*Note: Only two transactions will be permitted per DMV Select appointment  

Transactions available are: 

· Vehicle Titles & Registration
· License Plates
· Permits & Placards
· Transcript Requests
· Voter Registration Applications

DMV Select does not issue or renew Driver’s Licenses, Learner’s Permits or Identification Cards

For more information, contact the Treasurer's Office at: treasurer@roanokeva.gov

DMV Select en el edificio municipal se traslada a servicios solo con cita previa



A partir del martes 1 de septiembre, el servicio sin cita previa para DMV Select en la oficina del tesorero de la ciudad en el edificio municipal Noel C. Taylor se suspenderá y los servicios se ofrecerán solo con cita previa. Este cambio es necesario para abordar el abrumador volumen de transacciones experimentadas por el personal de la Oficina del Tesorero como resultado de las horas limitadas de operación en las ubicaciones locales del DMV en respuesta al COVID-19.

La Oficina del Tesorero de la Ciudad ha procesado miles de transacciones de DMV Select desde su reapertura en julio. Si bien la Oficina reconoce que estos servicios son importantes para los residentes debido al horario limitado en las ubicaciones del DMV, también debe ser práctico. Los servicios de DMV Select son realizados por empleados de la Oficina del Tesorero de la Ciudad, quienes también tienen el trabajo de procesar los asuntos de la Ciudad como pagos de impuestos, bienes raíces, etc. En este momento, estos cajeros no pueden mantenerse al día con el volumen de transacciones. Actualmente, los clientes esperan hasta tres horas para las transacciones del DMV en el Edificio Municipal, y esto no es un buen servicio al cliente para los clientes o el personal.

La Oficina del Tesorero se disculpa por los inconvenientes que esto pueda causar, pero está promulgando este cambio como la mejor solución para sus empleados, así como para sus clientes. 

Para programar su cita, siga este enlace: https://v2.wait while.com/welcome/roanokecitytreasurer

* Nota: Solo se permitirán dos transacciones por cita de DMV Select

Las transacciones disponibles son:

· Títulos y registro de vehículos
· Matrículas
· Permisos y carteles
· Solicitudes de transcripción
· Solicitudes de registro de votantes


DMV Select no emite ni renueva licencias de conducir, permisos de aprendizaje ni tarjetas de identificación

Para obtener más información, comuníquese con la Oficina del Tesorero en: Treasurer@roanokeva.gov
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The Roanoke City Treasurer's Office is offering limited hours due to the COVID19 pandemic. The office is open Monday-Friday from 8:30am-4pm .

If you do come to pay your bill in person, make sure you check your bill for any discrepancies before entering the building. 

When you come to the Municipal Building you can enter on the Church Ave. side (if you have mobility issues, you may use the entrance on 2nd St., SW).  You must wear a face covering when entering the building.  If you do not have one, you will be supplied with a mask.  Hand sanitizing stations are available for use.  We also ask that you practice physical distancing of 6 feet. 

Thank you for your patience! 

City of Roanoke Municipal Building Lobby - COVID19


ROANOKE CITY TREASURER’S OFFICE: SOCIAL DISTANCING:
In an effort to promote Social Distancing, the Roanoke City Treasurer’s Office is encouraging citizens to use on-line payment methods at: www.roanokeva.gov/payments; by telephone at: 1-800-272-9829 (jurisdiction code 1006); by mail at: Roanoke City Treasurer's Office, P.O. Box 1451, Roanoke, Virginia 24007; or by drop-box (checks or money orders only) located across from the Noel C. Taylor Municipal Building, 215 Church Avenue, S.W., Roanoke, Virginia 24011. Please do not place cash in the drop-box.  For a list of frequently asked questions, click here. 


ROANOKE CITY TREASURER’S OFFICE: VIRGINIA DMV CLOSURE: The DMV Select located in the Roanoke City Treasurer’s Office will close at 4:30 p.m., on Tuesday, March 17, 2020, and will not reopen until further notice. Driver and vehicle credentials have been extended 60 days. Learn more about DMV's response to Coronavirus (COVID-19) at www.dmvNOW.com/COVID19.

Attention Small Business Owners:
Click on the following link for helpful resources related to Covid-19: Coronavirus (COVID-19): Small Business Guidance & Loan Resources


The City of Roanoke Treasurer's Office is committed to providing quality service to citizens while collecting the following local and state taxes: 

  • Admissions
  • Business Licenses
  • City-wide Invoices
  • Dog Tags
  • Personal Property
  • Prepared Food and Beverage (Meals)
  • Public Vehicles (Taxi)
  • Real Estate
  • Transient Occupancy (Hotel)
The City of Roanoke Treasurer's Office is accredited through the Treasurers' Association of Virginia (TAV).