During the pandemic, we adjusted our permitting operations to provide all of our services online, by email, and by phone to protect the public and our team from the spread of COVID-19. During the pandemic, local construction activity surged and response times were as much as 10 working days. 

We are continuing to see very high activity levels. We are implementing software and restoring staffing in the coming months to improve response. As we hope return to more normal response times, we will move away from the old model of a permit counter. As we emerge from the COVID crisis, we will transition to a new assisted self-service model where customers can continue to access most services from their home or office computer, tablet, or smart phone. You’ll be able to reach us in a number of ways if you need our help.