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E-911
The City of Roanoke E-911 Center is dedicated to providing excellent service through partnerships with the community we serve.
Your feedback, both positive and negative, allows us to examine and evaluate our performance as a public safety communications agency. Your opinions are valuable.
As a means of maintaining City of Roanoke’s E-911 Center performance and Community Relations, our agency:
- Encourages citizens to recommend improvements in our service delivery
- Encourages commendations, complaints and/or questions about the E-911 Center’s performance or actions of its members and employees
Commendations:
There is no greater form of recognition for a Public Safety Dispatcher than to receive a compliment from someone whose life they have touched and made better. We welcome the commendations of 9-1-1 Center personnel who admirably perform their duties. We encourage commendations and or questions about the 9-1-1 Center’s performance or actions of its members and employees.
Questions or Complaints:
It is the goal of the City of Roanoke’s E-911 Center to investigate all complaints regarding our performance while ensuring confidentiality for both the complainant and the subject of the complaint
PROCEDURES FOR SUBMITTING A COMMENDATION, COMPLAINT, OR INQUIRY
- At any time, you may contact the on-duty 9-1-1 Center Supervisor by calling 540-853-2411.
- You may also send a letter or an e-mail directly to the Superintendent:
To help us serve you better, please include the following information:
- Date and Time of event:
- Location the call was concerning:
- Describe the event or incident:
If you wish to be contacted, please give your name and telephone number or e-mail address.
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