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E-911 Control Center
Communications Center
The City of Roanoke Communications Center is located in a secure facility and has 44 employees that comprise four platoons working a combination of 10 hour and 12 hour shifts. Administrative staff includes a Manager, Systems Administrator, Training Coordinator, and Accreditation Coordinator; the remainder of staff is directly related to operations. A normal shift consists of six to eight telecommunicators (dispatchers) and one or two supervisors. The center operates 24 hours a day, 365 days a year.
The communications center answers and monitors calls or events from:
- Any 9-1-1 wireline and wireless call placed in the city of Roanoke
- Calls after business hours to the public works (853-2225) or child abuse (853-2245) hotlines
- Elevator phones in city facilities
- Closed circuit television cameras in the Municipal Complex and the Market Street Pedestrian Bridge
- Radio communications between police, fire, rescue and hospital personnel
In fiscal year 2008-09, the center processed 147,853 calls for police, 24,074 calls for fire and rescue while processing 265,654 telephone calls. All telecommunicators are certified in emergency medical dispatching, cardiopulmonary resuscition (CPR), Virginia Criminal Information Network (VCIN) and National Criminal Information Center (NCIC). Telecommunicators use a Computer Aided Dispatch (CAD) system to route calls and dispatch personnel.
Tours of the communications center are available to individuals or groups, particularly school field trips and neighborhood crime watch organizations. For more information, please call 853-2411.
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