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Frequently Asked Questions

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Frequently Asked Questions

What are the visiting hours for inmates housed at the Roanoke City Jail? Effective January 1, 2011
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Adult Visitors -
Tuesday, Thursday, Saturday & Sunday 7pm - 11 pm

Children Visitors (ages 13 & under) -
Saturdays 8am - 11am
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Adult Visitors -
Monday through Thursday 7pm - 10pm
Saturday and Sunday 7pm - 10pm

Children Visitors (ages 13 & under) -
Saturdays 8am - 11am

Approved visitors will be permitted to visit for approximately 20 minutes and visit only once during a 7 day period.
How can I leave money on an inmate's account? Cash, certified checks or money orders may be mailed to the individual in care of the Roanoke City Jail;
Also, secure drop boxes are located in the visitation lobby at 324 Campbell Avenue and also in the Roanoke City Jail Administrative Office lobby at 317 Church Avenue.
How can someone write to an inmate being held at the Roanoke City Jail?
The mailing address for inmates is:

(Inmate's Name)
c/o Roanoke City Jail
324 Campbell Avenue
Roanoke, VA 24016
Can I make a phone call to someone being held at the Roanoke City Jail? No. Inmates are only permitted to make outgoing calls. They are not limited as to the number of calls made during normal operating hours, however, the phone system will only limit calls to approximately 30 minutes in length. There is a charge to the person receiving the collect call from the inmate.

If someone does not wish to receive calls from an inmate or inmates, they can refuse to accept the charges or contact the jail at (540) 853-2621 to have a "block" placed on their number.
I've heard that inmates at the Roanoke City Jail have to pay for their own medicine and medical care. Is that true? Yes. The Roanoke City Jail operates a Medical Co-Payment Program under the authority of the Code of Virginia. Inmates pay a co-payment for various medical services such as dental visits, sick call, jail/other doctor visits and prescription handling fees.

However, medical care is never refused to an inmate because of inability to pay. These co-payments are utilized as a source to help off-set the rising costs of medical care.