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Social Services



The Mission of the Division of Social Services is to help the citizens of our Community achieve a realistic and attainable level of self-sufficiency within a safe, healthy environment. We will accomplish this by using our strengths and resources in a caring, professional manner, while providing a network of protection, support, and temporary financial assistance.


The Department of Social Services provides a wide array of mandated and non-mandated services to the citizens of Roanoke. These services include a network of protective, supportive, and temporary financial services that assist citizens with achieving a realistic and attainable level of self-sufficiency. These services include Benefit (Eligibility) Programs, Service Programs, Employment Services, and Training Services.

Energy Assistance for Cooling 2014

Option 1: Beginning June 15, you may screen for eligibility for Cooling Assistance and apply online through CommonHelp (see link below).

Option 2: Applications in English and Spanish for Cooling Assistance can be submitted manually and returned to this office.

An interview is not needed in order to have eligibility determined.

CommonHelp is the central, easy way to apply for and get help with Assistance in Virginia. See if you can get help with food, child care, energy, medical and cash assistance.

Click Here for Six Important Facts on Virginia and Affordable Care Act effective October 1, 2013

Virginia Health & Human Resources
For more information on Virginia Healthcare, click on the above link.

Cooling Assistance begins accepting applications on-line June 15, 2014. Applications can be accepted in person, by mail, or on-line from Monday, June 16 through Friday, August 15.