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Social Services



The Mission of the Division of Social Services is to help the citizens of our Community achieve a realistic and attainable level of self-sufficiency within a safe, healthy environment. We will accomplish this by using our strengths and resources in a caring, professional manner, while providing a network of protection, support, and temporary financial assistance.


The Department of Social Services provides a wide array of mandated and non-mandated services to the citizens of Roanoke. These services include a network of protective, supportive, and temporary financial services that assist citizens with achieving a realistic and attainable level of self-sufficiency. These services include Benefit (Eligibility) Programs, Service Programs, Employment Services, and Training Services.

Cover Virginia

You can get help filling out your Medicaid/FAMIS application by calling Cover Virginia Call Center at 1-855-242-8282 where an operator will receive your application and send the information electronically to the local department of Social Services to determine eligibility. For more information about Medicaid visit

Energy Assistance for Fuel Assistance 2014

Option 1: Beginning October 14, you may screen for eligibility for Fuel Assistance and apply online through CommonHelp (see link below).

Option 2:
Applications in English and Spanish for Fuel Assistance can be submitted manually and returned to this office.

An interview is not needed in order to have eligibility determined.

Fuel Assistance begins accepting applications in person, by mail, or on-line beginning Tuesday October 14 through Friday November 14.

CommonHelp is the central, easy way to apply for and get help with Assistance in Virginia. See if you can get help with food, child care, energy, medical and cash assistance.

Click Here for Six Important Facts on Virginia and Affordable Care Act effective October 1, 2013

Virginia Health & Human Resources
For more information on Virginia Healthcare, click on the above link.