Frequently Asked Questions

Frequently Asked Questions

What is the real estate tax rate?

The real estate tax rate is set each year by Roanoke City Council. The current tax rate is $1.19 per $100.00 of assessed value.

Where should real estate tax payments be made and how often are they due?

Tax payments should be mailed or paid in person in the Treasurer's Office, Room 254, 215 Church Avenue, Roanoke, Virginia 24011. Payments are due on October 5 and April 5 of each year.

How can I determine what the tax amount is on a property and if taxes have been paid?

Contact the

Treasurer's Office

, Room 254, 215 Church Avenue, Roanoke, Virginia 24011, or telephone (540) 853-2561.

Where should I go to record or research a property deed or lein?

The deeds and other legal instruments related to real property are recorded and filed with the Clerk of Circuit Court, Room 357, Roanoke City Courthouse, 315 Church Avenue, Roanoke, Virginia 24011, or phone (540) 853-6702.

How can I get a copy of a property survey?

Surveys are often filed with the deeds and maintained in the Office of the Clerk of Circuit Court, Room 357, Roanoke City Courthouse, 315 Church Avenue, Roanoke, Virginia 24011, or phone (540) 853-6702.

How can I get a copy of a city tax map or other map maintained by the city of Roanoke?

Tax maps, sewer maps, utilities maps, and miscellaneous maps are located in the Office of the City Engineer, Room 350, 215 Church Avenue, Roanoke, Virginia 24011, or phone (540) 853-2731.

If the only information I have about a property is the legal description, how can I obtain additional information about the property?

Contact the Commissioner of the Revenue, Room 251, 215 Church Avenue, Roanoke, Virginia 24011, or phone (540) 853-2523.

Which department has information on and administers the tax freeze program?

Contact the

Commissioner of the Revenue

, Room 251, 215 Church Avenue, Roanoke, Virginia 24011, or phone (540) 853-2523.

Which department handles inquiries on zoning requirements and what uses are permitted for a particular parcel of land?

Contact the

Zoning Office

, Room 167, 215 Church Avenue, Roanoke, Virginia 24011, or phone (540) 853-2250.

Which department handles real property subdivisions?

Contact the

Zoning Office

, Room 167, 215 Church Avenue, Roanoke, Virginia 24011, or phone (540) 853-2250.

Which department handles the aquisition or disposition of city property?

Contact the

Director of Economic Development

Who should I call to complain about trash, outdoor storage, unsafe building conditions, or other similar problems on a property?

Please contact the Citizen Service Center on the main floor in the Municipal Building, 215 Church Avenue, Roanoke, Virginia 24011, or phone (540) 853-2000.