q1 Do you live in the City of Roanoke?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Yes	524	100.0	100.0	100.0

q2 How would you rate Roanoke as a place to live today in 2007?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	112	21.4	21.4	21.4
	Good	311	59.4	59.4	80.7
	Fair	80	15.3	15.3	96.0
	Poor	21	4.0	4.0	100.0
	Total	524	100.0	100.0

q3 How would you rate the City government's efforts to improve the local economy?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	20	3.8	3.8	3.8
	Good	157	30.0	30.0	33.8
	Fair	204	38.9	38.9	72.7
	Poor	98	18.7	18.7	91.4
	DK/RF	45	8.6	8.6	100.0
	Total	524	100.0	100.0

q4 How would you rate the educational resources and opportunities available to you and your family in Roanoke?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	81	15.5	15.5	15.5
	Good	233	44.5	44.5	59.9
	Fair	114	21.8	21.8	81.7
	Poor	39	7.4	7.4	89.1
	DK/RF	57	10.9	10.9	100.0
	Total	524	100.0	100.0

q5 How would you rate the quality of life in the community?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	112	21.4	21.4	21.4
	Good	292	55.7	55.7	77.1
	Fair	92	17.6	17.6	94.7
	Poor	23	4.4	4.4	99.0
	DK/RF	5	1.0	1.0	100.0
	Total	524	100.0	100.0

q6 How would you rate the effectiveness of the City of Roanoke government in meeting community needs?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very Effective	22	4.2	4.2	4.2
	Somewhat Effective	308	58.8	58.8	63.0
	Somewhat Ineffective	100	19.1	19.1	82.1
	Not at All Effective	69	13.2	13.2	95.2
	DK/RF	25	4.8	4.8	100.0
	Total	524	100.0	100.0

q7a Please indicate your level of agreement with...Roanoke City officials actively involve citizens in the business of City government.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	28	5.3	5.3	5.3
	Somewhat Agree	227	43.3	43.3	48.7
	Somewhat Disagree	144	27.5	27.5	76.1
	Strongly Disagree	89	17.0	17.0	93.1
	DK	36	6.9	6.9	100.0
	Total	524	100.0	100.0

q7b Please indicate your level of agreement with...City government performance is improving in Roanoke.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	40	7.6	7.6	7.6
	Somewhat Agree	238	45.4	45.4	53.1
	Somewhat Disagree	104	19.8	19.8	72.9
	Strongly Disagree	103	19.7	19.7	92.6
	DK	39	7.4	7.4	100.0
	Total	524	100.0	100.0

q7c Please indicate your level of agreement with...There is a good mix of housing types and affordability in Roanoke.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	126	24.0	24.0	24.0
	Somewhat Agree	243	46.4	46.4	70.4
	Somewhat Disagree	44	8.4	8.4	78.8
	Strongly Disagree	76	14.5	14.5	93.3
	DK	35	6.7	6.7	100.0
	Total	524	100.0	100.0

q7d Please indicate your level of agreement with...Roanoke's transportation system allows for a good mix of transportation options like auto, public transit, pedestrian, and bicycle traffic.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	141	26.9	26.9	26.9
	Somewhat Agree	235	44.8	44.8	71.8
	Somewhat Disagree	61	11.6	11.6	83.4
	Strongly Disagree	56	10.7	10.7	94.1
	DK	31	5.9	5.9	100.0
	Total	524	100.0	100.0

q7e Please indicate your level of agreement with...Roanoke's neighborhoods are good places to live.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	169	32.3	32.3	32.3
	Somewhat Agree	234	44.7	44.7	76.9
	Somewhat Disagree	90	17.2	17.2	94.1
	Strongly Disagree	26	5.0	5.0	99.0
	DK	5	1.0	1.0	100.0
	Total	524	100.0	100.0

q7f Please indicate your level of agreement with...Roanoke does a good job of focusing on the unique needs of youths.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	51	9.7	9.7	9.7
	Somewhat Agree	158	30.2	30.2	39.9
	Somewhat Disagree	89	17.0	17.0	56.9
	Strongly Disagree	151	28.8	28.8	85.7
	DK	75	14.3	14.3	100.0
	Total	524	100.0	100.0

q7g Please indicate your level of agreement with...The City does a good job of offering multicultural events and attractions.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	156	29.8	29.8	29.8
	Somewhat Agree	235	44.8	44.8	74.6
	Somewhat Disagree	52	9.9	9.9	84.5
	Strongly Disagree	47	9.0	9.0	93.5
	DK	33	6.3	6.3	99.8
	RF	1	.2	.2	100.0
	Total	524	100.0	100.0

q7h Please indicate your level of agreement with...The services provided by the City of Roanoke are worth the taxes paid by its citizens.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	96	18.3	18.3	18.3
	Somewhat Agree	205	39.1	39.1	57.4
	Somewhat Disagree	94	17.9	17.9	75.4
	Strongly Disagree	109	20.8	20.8	96.2
	DK	19	3.6	3.6	99.8
	RF	1	.2	.2	100.0
	Total	524	100.0	100.0

q7i Please indicate your level of agreement with...Roanoke is actively expanding cooperative efforts with other local governments in our region.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	64	12.2	12.2	12.2
	Somewhat Agree	192	36.6	36.6	48.9
	Somewhat Disagree	62	11.8	11.8	60.7
	Strongly Disagree	52	9.9	9.9	70.6
	DK	153	29.2	29.2	99.8
	RF	1	.2	.2	100.0
	Total	524	100.0	100.0

q7j Please indicate your level of agreement with...Roanoke's greenway development effort is a valuable asset to the City and its residents.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	185	35.3	35.3	35.3
	Somewhat Agree	169	32.3	32.3	67.6
	Somewhat Disagree	29	5.5	5.5	73.1
	Strongly Disagree	30	5.7	5.7	78.8
	DK	111	21.2	21.2	100.0
	Total	524	100.0	100.0

q7k Please indicate your level of agreement with...City government does a good job of educating citizens about City services.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	93	17.7	17.7	17.7
	Somewhat Agree	195	37.2	37.2	55.0
	Somewhat Disagree	104	19.8	19.8	74.8
	Strongly Disagree	92	17.6	17.6	92.4
	DK	39	7.4	7.4	99.8
	RF	1	.2	.2	100.0
	Total	524	100.0	100.0

q7l Please indicate your level of agreement with...Roanoke's downtown is the region's economic engine and cultural center.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	154	29.4	29.4	29.4
	Somewhat Agree	208	39.7	39.7	69.1
	Somewhat Disagree	56	10.7	10.7	79.8
	Strongly Disagree	65	12.4	12.4	92.2
	DK	41	7.8	7.8	100.0
	Total	524	100.0	100.0

q7m Please indicate your level of agreement with...Roanoke does a good job of providing health and human services to its citizens who need them.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	116	22.1	22.1	22.1
	Somewhat Agree	201	38.4	38.4	60.5
	Somewhat Disagree	68	13.0	13.0	73.5
	Strongly Disagree	79	15.1	15.1	88.5
	DK	59	11.3	11.3	99.8
	RF	1	.2	.2	100.0
	Total	524	100.0	100.0

q7n Please indicate your level of agreement with...Downtown is a vibrant and dynamic destination offering a good mix of restaurants, entertainment, and cultural attractions.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	180	34.4	34.4	34.4
	Somewhat Agree	202	38.5	38.5	72.9
	Somewhat Disagree	63	12.0	12.0	84.9
	Strongly Disagree	52	9.9	9.9	94.8
	DK	25	4.8	4.8	99.6
	RF	2	.4	.4	100.0
	Total	524	100.0	100.0

q8 How much of the time do you think you can trust the City to do what is right?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Just about Always	24	4.6	4.6	4.6
	Most of the Time	160	30.5	30.5	35.1
	Only Some of the Time	298	56.9	56.9	92.0
	Never	34	6.5	6.5	98.5
	DK/RF	8	1.5	1.5	100.0
	Total	524	100.0	100.0

q9a How would you rate...The City of Roanoke's response to citizen complaints and requests?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	26	5.0	5.7	5.7
	Good	163	31.1	35.7	41.4
	Fair	171	32.6	37.5	78.9
	Poor	96	18.3	21.1	100.0
	Total	456	87.0	100.0
Missing	Not Familiar	50	9.5
	DK/RF	18	3.4
	Total	68	13.0
Total		524	100.0

q9b How would you rate...fire protection services?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	191	36.5	38.4	38.4
	Good	265	50.6	53.2	91.6
	Fair	35	6.7	7.0	98.6
	Poor	7	1.3	1.4	100.0
	Total	498	95.0	100.0
Missing	Not Familiar	21	4.0
	DK/RF	5	1.0
	Total	26	5.0
Total		524	100.0

q9c How would you rate...emergency and rescue services?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	209	39.9	41.6	41.6
	Good	250	47.7	49.8	91.4
	Fair	36	6.9	7.2	98.6
	Poor	7	1.3	1.4	100.0
	Total	502	95.8	100.0
Missing	Not Familiar	14	2.7
	DK/RF	8	1.5
	Total	22	4.2
Total		524	100.0

q9d How would you rate...weekly trash collection?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	206	39.3	39.7	39.7
	Good	248	47.3	47.8	87.5
	Fair	48	9.2	9.2	96.7
	Poor	17	3.2	3.3	100.0
	Total	519	99.0	100.0
Missing	Not Familiar	4	.8
	DK/RF	1	.2
	Total	5	1.0
Total		524	100.0

q9e How would you rate...pick-up of large trash items and brush?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	177	33.8	35.2	35.2
	Good	208	39.7	41.4	76.5
	Fair	85	16.2	16.9	93.4
	Poor	33	6.3	6.6	100.0
	Total	503	96.0	100.0
Missing	Not Familiar	15	2.9
	DK/RF	6	1.1
	Total	21	4.0
Total		524	100.0

q9f How would you rate...recycling?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	129	24.6	28.4	28.4
	Good	211	40.3	46.4	74.7
	Fair	60	11.5	13.2	87.9
	Poor	55	10.5	12.1	100.0
	Total	455	86.8	100.0
Missing	Not Familiar	52	9.9
	DK/RF	17	3.2
	Total	69	13.2
Total		524	100.0

q9g How would you rate...police services?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	153	29.2	30.8	30.8
	Good	240	45.8	48.3	79.1
	Fair	72	13.7	14.5	93.6
	Poor	32	6.1	6.4	100.0
	Total	497	94.8	100.0
Missing	Not Familiar	24	4.6
	DK/RF	3	.6
	Total	27	5.2
Total		524	100.0

q9h How would you rate...public library services?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	201	38.4	42.1	42.1
	Good	239	45.6	50.1	92.2
	Fair	30	5.7	6.3	98.5
	Poor	7	1.3	1.5	100.0
	Total	477	91.0	100.0
Missing	Not Familiar	37	7.1
	DK/RF	10	1.9
	Total	47	9.0
Total		524	100.0

q9i How would you rate...City parking facilities?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	37	7.1	8.0	8.0
	Good	146	27.9	31.4	39.4
	Fair	138	26.3	29.7	69.0
	Poor	144	27.5	31.0	100.0
	Total	465	88.7	100.0
Missing	Not Familiar	44	8.4
	DK/RF	15	2.9
	Total	59	11.3
Total		524	100.0

q9j How would you rate...management of emergency situations like natural disasters?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	51	9.7	16.8	16.8
	Good	166	31.7	54.6	71.4
	Fair	70	13.4	23.0	94.4
	Poor	17	3.2	5.6	100.0
	Total	304	58.0	100.0
Missing	Not Familiar	162	30.9
	DK/RF	58	11.1
	Total	220	42.0
Total		524	100.0

q9k How would you rate...mowing right of ways, street medians, and roadsides?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	81	15.5	16.2	16.2
	Good	262	50.0	52.3	68.5
	Fair	110	21.0	22.0	90.4
	Poor	48	9.2	9.6	100.0
	Total	501	95.6	100.0
Missing	Not Familiar	18	3.4
	DK/RF	5	1.0
	Total	23	4.4
Total		524	100.0

q9l How would you rate...removal of snow and ice from City streets?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	93	17.7	18.3	18.3
	Good	242	46.2	47.5	65.8
	Fair	120	22.9	23.6	89.4
	Poor	54	10.3	10.6	100.0
	Total	509	97.1	100.0
Missing	Not Familiar	9	1.7
	DK/RF	6	1.1
	Total	15	2.9
Total		524	100.0

q9m How would you rate...street lighting?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	79	15.1	15.3	15.3
	Good	278	53.1	53.7	68.9
	Fair	110	21.0	21.2	90.2
	Poor	51	9.7	9.8	100.0
	Total	518	98.9	100.0
Missing	Not Familiar	5	1.0
	DK/RF	1	.2
	Total	6	1.1
Total		524	100.0

q9n How would you rate...street paving, maintenance and repair?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	37	7.1	7.2	7.2
	Good	181	34.5	35.4	42.7
	Fair	177	33.8	34.6	77.3
	Poor	116	22.1	22.7	100.0
	Total	511	97.5	100.0
Missing	Not Familiar	9	1.7
	DK/RF	4	.8
	Total	13	2.5
Total		524	100.0

q9o How would you rate...street sweeping?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	54	10.3	11.4	11.4
	Good	205	39.1	43.2	54.5
	Fair	128	24.4	26.9	81.5
	Poor	88	16.8	18.5	100.0
	Total	475	90.6	100.0
Missing	Not Familiar	34	6.5
	DK/RF	15	2.9
	Total	49	9.4
Total		524	100.0

q9p How would you rate...the 911 Emergency Call Center?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	177	33.8	41.5	41.5
	Good	218	41.6	51.1	92.5
	Fair	28	5.3	6.6	99.1
	Poor	4	.8	.9	100.0
	Total	427	81.5	100.0
Missing	Not Familiar	73	13.9
	DK/RF	24	4.6
	Total	97	18.5
Total		524	100.0

q9q How would you rate...transportation planning for traffic?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	34	6.5	8.2	8.2
	Good	162	30.9	39.0	47.2
	Fair	142	27.1	34.2	81.4
	Poor	77	14.7	18.6	100.0
	Total	415	79.2	100.0
Missing	Not Familiar	86	16.4
	DK/RF	23	4.4
	Total	109	20.8
Total		524	100.0

q9r How would you rate...the maintenance and replacement of traffic signs and pavement markings?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	61	11.6	12.9	12.9
	Good	253	48.3	53.6	66.5
	Fair	118	22.5	25.0	91.5
	Poor	40	7.6	8.5	100.0
	Total	472	90.1	100.0
Missing	Not Familiar	43	8.2
	DK/RF	9	1.7
	Total	52	9.9
Total		524	100.0

q9s How would you rate...the quality of the City's new sidewalk construction?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	42	8.0	10.6	10.6
	Good	201	38.4	50.9	61.5
	Fair	104	19.8	26.3	87.8
	Poor	48	9.2	12.2	100.0
	Total	395	75.4	100.0
Missing	Not Familiar	91	17.4
	DK/RF	38	7.3
	Total	129	24.6
Total		524	100.0

q9t How would you rate...the maintenance of the City's existing sidewalks?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	24	4.6	5.2	5.2
	Good	177	33.8	38.0	43.1
	Fair	182	34.7	39.1	82.2
	Poor	83	15.8	17.8	100.0
	Total	466	88.9	100.0
Missing	Not Familiar	46	8.8
	DK/RF	12	2.3
	Total	58	11.1
Total		524	100.0

q9u How would you rate...the City's promotion of its parks and recreation programs and services?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	91	17.4	18.8	18.8
	Good	240	45.8	49.5	68.2
	Fair	117	22.3	24.1	92.4
	Poor	37	7.1	7.6	100.0
	Total	485	92.6	100.0
Missing	Not Familiar	32	6.1
	DK/RF	7	1.3
	Total	39	7.4
Total		524	100.0

q9v How would you rate...the quality of health and wellness facilities and equipment provided by parks and recreation?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	52	9.9	13.4	13.4
	Good	201	38.4	51.9	65.4
	Fair	105	20.0	27.1	92.5
	Poor	29	5.5	7.5	100.0
	Total	387	73.9	100.0
Missing	Not Familiar	96	18.3
	DK/RF	41	7.8
	Total	137	26.1
Total		524	100.0

q9w How would you rate...the quality of the City's recreation programs?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	58	11.1	14.1	14.1
	Good	227	43.3	55.1	69.2
	Fair	99	18.9	24.0	93.2
	Poor	28	5.3	6.8	100.0
	Total	412	78.6	100.0
Missing	Not Familiar	90	17.2
	DK/RF	22	4.2
	Total	112	21.4
Total		524	100.0

q9x How would you rate...the quality of the City's Youth Services programs?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	42	8.0	12.5	12.5
	Good	128	24.4	38.1	50.6
	Fair	101	19.3	30.1	80.7
	Poor	65	12.4	19.3	100.0
	Total	336	64.1	100.0
Missing	Not Familiar	143	27.3
	DK/RF	45	8.6
	Total	188	35.9
Total		524	100.0

q9y How would you rate...the quality of Roanoke's athletic fields?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	47	9.0	10.9	10.9
	Good	205	39.1	47.7	58.6
	Fair	120	22.9	27.9	86.5
	Poor	58	11.1	13.5	100.0
	Total	430	82.1	100.0
Missing	Not Familiar	67	12.8
	DK/RF	27	5.2
	Total	94	17.9
Total		524	100.0

q9z How would you rate...the appearance of community recreation centers such as Eureka Park, Grandin Court, and Garden City?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	41	7.8	10.3	10.3
	Good	199	38.0	49.8	60.0
	Fair	119	22.7	29.8	89.8
	Poor	41	7.8	10.3	100.0
	Total	400	76.3	100.0
Missing	Not Familiar	91	17.4
	DK/RF	33	6.3
	Total	124	23.7
Total		524	100.0

q9aa How would you rate...the appearance of the City's parks?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	64	12.2	13.1	13.1
	Good	286	54.6	58.5	71.6
	Fair	116	22.1	23.7	95.3
	Poor	23	4.4	4.7	100.0
	Total	489	93.3	100.0
Missing	Not Familiar	26	5.0
	DK/RF	9	1.7
	Total	35	6.7
Total		524	100.0

q9bb How would you rate...the appearance of the City's recreation facilities?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	41	7.8	10.3	10.3
	Good	226	43.1	56.9	67.3
	Fair	108	20.6	27.2	94.5
	Poor	22	4.2	5.5	100.0
	Total	397	75.8	100.0
Missing	Not Familiar	90	17.2
	DK/RF	37	7.1
	Total	127	24.2
Total		524	100.0

q9cc How would you rate...mowing and maintenance of City parks?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	88	16.8	18.6	18.6
	Good	295	56.3	62.2	80.8
	Fair	76	14.5	16.0	96.8
	Poor	15	2.9	3.2	100.0
	Total	474	90.5	100.0
Missing	Not Familiar	36	6.9
	DK/RF	14	2.7
	Total	50	9.5
Total		524	100.0

q9dd How would you rate...the maintenance of trees along City streets and within parks?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	77	14.7	15.5	15.5
	Good	273	52.1	55.0	70.6
	Fair	111	21.2	22.4	92.9
	Poor	35	6.7	7.1	100.0
	Total	496	94.7	100.0
Missing	Not Familiar	21	4.0
	DK/RF	7	1.3
	Total	28	5.3
Total		524	100.0

q9ee How would you rate...City beautification programs, such as the hanging flower baskets and landscaping along City roads and community gateways?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	152	29.0	30.6	30.6
	Good	270	51.5	54.4	85.1
	Fair	53	10.1	10.7	95.8
	Poor	21	4.0	4.2	100.0
	Total	496	94.7	100.0
Missing	Not Familiar	20	3.8
	DK/RF	8	1.5
	Total	28	5.3
Total		524	100.0

q9ff How would you rate...cultural activities and events in the City?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	84	16.0	18.3	18.3
	Good	227	43.3	49.6	67.9
	Fair	109	20.8	23.8	91.7
	Poor	38	7.3	8.3	100.0
	Total	458	87.4	100.0
Missing	Not Familiar	54	10.3
	DK/RF	12	2.3
	Total	66	12.6
Total		524	100.0

q9gg How would you rate...animal control?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	61	11.6	13.5	13.5
	Good	245	46.8	54.1	67.5
	Fair	89	17.0	19.6	87.2
	Poor	58	11.1	12.8	100.0
	Total	453	86.5	100.0
Missing	Not Familiar	56	10.7
	DK/RF	15	2.9
	Total	71	13.5
Total		524	100.0

q9hh How would you rate...weed abatement, or the cutting of weeds on vacant lots?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	22	4.2	5.2	5.2
	Good	142	27.1	33.3	38.4
	Fair	144	27.5	33.7	72.1
	Poor	119	22.7	27.9	100.0
	Total	427	81.5	100.0
Missing	Not Familiar	67	12.8
	DK/RF	30	5.7
	Total	97	18.5
Total		524	100.0

q9ii How would you rate...the enforcement of property maintenance codes and other nuisance codes?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	30	5.7	7.5	7.5
	Good	156	29.8	38.8	46.3
	Fair	127	24.2	31.6	77.9
	Poor	89	17.0	22.1	100.0
	Total	402	76.7	100.0
Missing	Not Familiar	88	16.8
	DK/RF	34	6.5
	Total	122	23.3
Total		524	100.0

q9jj How would you rate...maintenance of the storm drainage systems?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	35	6.7	9.3	9.3
	Good	189	36.1	50.3	59.6
	Fair	102	19.5	27.1	86.7
	Poor	50	9.5	13.3	100.0
	Total	376	71.8	100.0
Missing	Not Familiar	105	20.0
	DK/RF	43	8.2
	Total	148	28.2
Total		524	100.0

q9kk How would you rate...the building permits application and review process?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	26	5.0	11.2	11.2
	Good	105	20.0	45.3	56.5
	Fair	70	13.4	30.2	86.6
	Poor	31	5.9	13.4	100.0
	Total	232	44.3	100.0
Missing	Not Familiar	205	39.1
	DK/RF	87	16.6
	Total	292	55.7
Total		524	100.0

q9ll How would you rate...City government support of neighborhood organizations?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	39	7.4	10.4	10.4
	Good	171	32.6	45.5	55.9
	Fair	123	23.5	32.7	88.6
	Poor	43	8.2	11.4	100.0
	Total	376	71.8	100.0
Missing	Not Familiar	104	19.8
	DK/RF	44	8.4
	Total	148	28.2
Total		524	100.0

q9mm How would you rate...the availability of parking at the Roanoke Civic Center?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	32	6.1	6.9	6.9
	Good	147	28.1	31.7	38.6
	Fair	118	22.5	25.4	64.0
	Poor	167	31.9	36.0	100.0
	Total	464	88.5	100.0
Missing	Not Familiar	49	9.4
	DK/RF	11	2.1
	Total	60	11.5
Total		524	100.0

q9nn How would you rate...the quality of events offered by the Civic Center?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	52	9.9	10.6	10.6
	Good	197	37.6	40.0	50.6
	Fair	148	28.2	30.1	80.7
	Poor	95	18.1	19.3	100.0
	Total	492	93.9	100.0
Missing	Not Familiar	26	5.0
	DK/RF	6	1.1
	Total	32	6.1
Total		524	100.0

q9oo How would you rate...the current level of loose leaf collection service?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	57	10.9	12.4	12.4
	Good	255	48.7	55.6	68.0
	Fair	101	19.3	22.0	90.0
	Poor	46	8.8	10.0	100.0
	Total	459	87.6	100.0
Missing	Not Familiar	47	9.0
	DK/RF	18	3.4
	Total	65	12.4
Total		524	100.0

q9pp How would you rate...the current level of bagged leaf collection service?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	53	10.1	12.1	12.1
	Good	269	51.3	61.6	73.7
	Fair	84	16.0	19.2	92.9
	Poor	31	5.9	7.1	100.0
	Total	437	83.4	100.0
Missing	Not Familiar	59	11.3
	DK/RF	28	5.3
	Total	87	16.6
Total		524	100.0

q9qq How would you rate...regulation and zoning for land use?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	17	3.2	5.4	5.4
	Good	135	25.8	43.0	48.4
	Fair	110	21.0	35.0	83.4
	Poor	52	9.9	16.6	100.0
	Total	314	59.9	100.0
Missing	Not Familiar	165	31.5
	DK/RF	45	8.6
	Total	210	40.1
Total		524	100.0

q9rr How would you rate...efforts of the City to improve the quality of housing in the City?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	27	5.2	6.0	6.0
	Good	198	37.8	44.0	50.0
	Fair	138	26.3	30.7	80.7
	Poor	87	16.6	19.3	100.0
	Total	450	85.9	100.0
Missing	Not Familiar	54	10.3
	DK/RF	20	3.8
	Total	74	14.1
Total		524	100.0

q9ss How would you rate...economic development assistance to businesses?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	21	4.0	5.7	5.7
	Good	164	31.3	44.3	50.0
	Fair	123	23.5	33.2	83.2
	Poor	62	11.8	16.8	100.0
	Total	370	70.6	100.0
Missing	Not Familiar	115	21.9
	DK/RF	39	7.4
	Total	154	29.4
Total		524	100.0

q9tt How would you rate...citizens getting information about City services and activities?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	76	14.5	15.5	15.5
	Good	214	40.8	43.8	59.3
	Fair	127	24.2	26.0	85.3
	Poor	72	13.7	14.7	100.0
	Total	489	93.3	100.0
Missing	Not Familiar	29	5.5
	DK/RF	6	1.1
	Total	35	6.7
Total		524	100.0

q9uu How would you rate...the convenience of paying City bills?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	98	18.7	19.9	19.9
	Good	259	49.4	52.5	72.4
	Fair	93	17.7	18.9	91.3
	Poor	43	8.2	8.7	100.0
	Total	493	94.1	100.0
Missing	Not Familiar	25	4.8
	DK/RF	6	1.1
	Total	31	5.9
Total		524	100.0

q9vv How would you rate...the City's efforts to promote environmental awareness to citizens?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	29	5.5	6.4	6.4
	Good	175	33.4	38.9	45.3
	Fair	147	28.1	32.7	78.0
	Poor	99	18.9	22.0	100.0
	Total	450	85.9	100.0
Missing	Not Familiar	47	9.0
	DK/RF	27	5.2
	Total	74	14.1
Total		524	100.0

q9ww How would you rate...maintenance of City-owned buildings?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	22	4.2	5.2	5.2
	Good	186	35.5	44.1	49.3
	Fair	126	24.0	29.9	79.1
	Poor	88	16.8	20.9	100.0
	Total	422	80.5	100.0
Missing	Not Familiar	78	14.9
	DK/RF	24	4.6
	Total	102	19.5
Total		524	100.0

q9xx How would you rate...building inspections?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	25	4.8	7.5	7.5
	Good	136	26.0	40.6	48.1
	Fair	99	18.9	29.6	77.6
	Poor	75	14.3	22.4	100.0
	Total	335	63.9	100.0
Missing	Not Familiar	137	26.1
	DK/RF	52	9.9
	Total	189	36.1
Total		524	100.0

q10a How would you rate...the Health Department?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	52	9.9	16.8	16.8
	Good	179	34.2	57.9	74.8
	Fair	61	11.6	19.7	94.5
	Poor	17	3.2	5.5	100.0
	Total	309	59.0	100.0
Missing	Not Familiar	156	29.8
	DK/RF	59	11.3
	Total	215	41.0
Total		524	100.0

q10b How would you rate...Roanoke Public Schools?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	48	9.2	12.0	12.0
	Good	181	34.5	45.3	57.3
	Fair	115	21.9	28.8	86.0
	Poor	56	10.7	14.0	100.0
	Total	400	76.3	100.0
Missing	Not Familiar	89	17.0
	DK/RF	35	6.7
	Total	124	23.7
Total		524	100.0

q10c How would you rate...sewer services?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	50	9.5	11.5	11.5
	Good	284	54.2	65.1	76.6
	Fair	73	13.9	16.7	93.3
	Poor	29	5.5	6.7	100.0
	Total	436	83.2	100.0
Missing	Not Familiar	63	12.0
	DK/RF	25	4.8
	Total	88	16.8
Total		524	100.0

q10d How would you rate...water services?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	67	12.8	13.1	13.1
	Good	345	65.8	67.4	80.5
	Fair	70	13.4	13.7	94.1
	Poor	30	5.7	5.9	100.0
	Total	512	97.7	100.0
Missing	Not Familiar	7	1.3
	DK/RF	5	1.0
	Total	12	2.3
Total		524	100.0

q10e How would you rate...Valley Metro bus transportation services?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Excellent	82	15.6	22.5	22.5
	Good	192	36.6	52.7	75.3
	Fair	67	12.8	18.4	93.7
	Poor	23	4.4	6.3	100.0
	Total	364	69.5	100.0
Missing	Not Familiar	113	21.6
	DK/RF	47	9.0
	Total	160	30.5
Total		524	100.0

q11 How satisfied are you with the overall quality of services that the City of Roanoke government provides?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very Satisfied	82	15.6	15.6	15.6
	Somewhat Satisfied	343	65.5	65.5	81.1
	Somewhat Dissatisfied	76	14.5	14.5	95.6
	Very Dissatisfied	16	3.1	3.1	98.7
	DK/RF	7	1.3	1.3	100.0
	Total	524	100.0	100.0

q12 Are you involved in the activities of your neighborhood organization?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Yes	138	26.3	26.3	26.3
	No	383	73.1	73.1	99.4
	DK/RF	3	.6	.6	100.0
	Total	524	100.0	100.0

q14 How safe do you feel in your neighborhood?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very Safe	249	47.5	47.5	47.5
	Somewhat Safe	223	42.6	42.6	90.1
	Somewhat Unsafe	35	6.7	6.7	96.8
	Not at all Safe	14	2.7	2.7	99.4
	DK/RF	3	.6	.6	100.0
	Total	524	100.0	100.0

q15 How safe do you feel in the park closest to your home?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very Safe	147	28.1	28.1	28.1
	Somewhat Safe	190	36.3	36.3	64.3
	Somewhat Unsafe	39	7.4	7.4	71.8
	Not at all Safe	36	6.9	6.9	78.6
	DK/Don't Go There	112	21.4	21.4	100.0
	Total	524	100.0	100.0

q16 How safe do you feel in the recreation facility closest to your home?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very Safe	136	26.0	26.0	26.0
	Somewhat Safe	171	32.6	32.6	58.6
	Somewhat Unsafe	19	3.6	3.6	62.2
	Not at all Safe	19	3.6	3.6	65.8
	DK/Don't Go There	178	34.0	34.0	99.8
	RF	1	.2	.2	100.0
	Total	524	100.0	100.0

q17 How safe do you feel downtown?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very Safe	184	35.1	35.1	35.1
	Somewhat Safe	245	46.8	46.8	81.9
	Somewhat Unsafe	23	4.4	4.4	86.3
	Not at all Safe	16	3.1	3.1	89.3
	DK/Don't Go There	55	10.5	10.5	99.8
	RF	1	.2	.2	100.0
	Total	524	100.0	100.0

q18 How safe do you feel in the City's parking garages?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very Safe	69	13.2	13.2	13.2
	Somewhat Safe	187	35.7	35.7	48.9
	Somewhat Unsafe	68	13.0	13.0	61.8
	Not at all Safe	61	11.6	11.6	73.5
	DK/Don't Go There	138	26.3	26.3	99.8
	RF	1	.2	.2	100.0
	Total	524	100.0	100.0

q19 How safe do you feel in the Civic Center parking lot?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very Safe	155	29.6	29.6	29.6
	Somewhat Safe	239	45.6	45.6	75.2
	Somewhat Unsafe	21	4.0	4.0	79.2
	Not at all Safe	23	4.4	4.4	83.6
	DK/Don't Go There	86	16.4	16.4	100.0
	Total	524	100.0	100.0

q20 For any of the locations I just mentioned in which you answered that you feel either "somewhat unsafe" or "no at all safe", can you specify the reason(s) why you feel that way?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Yes	219	41.8	61.0	61.0
	No	123	23.5	34.3	95.3
	DK/RF	17	3.2	4.7	100.0
	Total	359	68.5	100.0
Missing	System	165	31.5
Total		524	100.0

q21 Do you have regular access to the Internet?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Yes	327	62.4	62.4	62.4
	No	197	37.6	37.6	100.0
	Total	524	100.0	100.0

q22 On average, how often do you visit the City's web site?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	At Least Once a Day	14	2.7	4.3	4.3
	At Least Once a Week	31	5.9	9.5	13.8
	At Least Once a Month	74	14.1	22.6	36.4
	Less Than Once a Month	118	22.5	36.1	72.5
	Never	90	17.2	27.5	100.0
	Total	327	62.4	100.0
Missing	System	197	37.6
Total		524	100.0

q23 Are there any services that are not currently offered that you would like to see available on the City's web site?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Yes	37	7.1	15.6	15.6
	No	188	35.9	79.3	94.9
	DK/RF	12	2.3	5.1	100.0
	Total	237	45.2	100.0
Missing	System	287	54.8
Total		524	100.0

q24 Do you receive the City's publications and materials in the mail?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Yes	394	75.2	75.2	75.2
	No	125	23.9	23.9	99.0
	DK/RF	5	1.0	1.0	100.0
	Total	524	100.0	100.0

q25 When you receive the City's magazine titled Roanoke Citizen would you say you usually...

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Read it Cover to Cover	71	13.5	18.0	18.0
	Scan the Articles and Read the Ones that Interest You	234	44.7	59.4	77.4
	Flip through it but Don't Read Many Articles	47	9.0	11.9	89.3
	Don't Read it at All	34	6.5	8.6	98.0
	DK/RF	8	1.5	2.0	100.0
	Total	394	75.2	100.0
Missing	System	130	24.8
Total		524	100.0

q26 On average, how often do you watch the City's Inside Roanoke television show on Roanoke Valley Television Channel 3?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	At Least Once a Week	109	20.8	20.8	20.8
	At Least Once a Month	81	15.5	15.5	36.3
	A Few Times a Year	111	21.2	21.2	57.4
	Never	205	39.1	39.1	96.6
	Not Familiar with it/DK/RF	18	3.4	3.4	100.0
	Total	524	100.0	100.0

q27_1 What method of communication do you prefer for receiving information from the City of Roanoke government? Through a magazine mailed to you by the City several times a year?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Unselected	258	49.2	49.2	49.2
	Selected	266	50.8	50.8	100.0
	Total	524	100.0	100.0

q27_2 What method of communication do you prefer for receiving information from the City of Roanoke government? Through an email sent to you periodically by the City?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Unselected	451	86.1	86.1	86.1
	Selected	73	13.9	13.9	100.0
	Total	524	100.0	100.0

q27_3 What method of communication do you prefer for receiving information from the City of Roanoke government? By visiting the City's web site yourself?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Unselected	446	85.1	85.1	85.1
	Selected	78	14.9	14.9	100.0
	Total	524	100.0	100.0

q27_4 What method of communication do you prefer for receiving information from the City of Roanoke government? By watching the City's TV shows on RVTV Channel 3?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Unselected	401	76.5	76.5	76.5
	Selected	123	23.5	23.5	100.0
	Total	524	100.0	100.0

q27_5 What method of communication do you prefer for receiving information from the City of Roanoke government? By reading the newspaper, listening to radio news, or watching news?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Unselected	121	23.1	23.1	23.1
	Selected	403	76.9	76.9	100.0
	Total	524	100.0	100.0

q27_6 What method of communication do you prefer for receiving information from the City of Roanoke government? Some other way?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Unselected	517	98.7	98.7	98.7
	Selected	7	1.3	1.3	100.0
	Total	524	100.0	100.0

q27_7 What method of communication do you prefer for receiving information from the City of Roanoke government? DK/RF.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Unselected	518	98.9	98.9	98.9
	Selected	6	1.1	1.1	100.0
	Total	524	100.0	100.0

q28a Please tell me your level of agreement with...City government employees are generally friendly, courteous, and helpful.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	155	29.6	29.6	29.6
	Somewhat Agree	275	52.5	52.5	82.1
	Somewhat Disagree	40	7.6	7.6	89.7
	Strongly Disagree	9	1.7	1.7	91.4
	DK	43	8.2	8.2	99.6
	RF	2	.4	.4	100.0
	Total	524	100.0	100.0

q28b Please tell me your level of agreement with...City parking facility staff are generally polite and responsive.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	132	25.2	25.2	25.2
	Somewhat Agree	219	41.8	41.8	67.0
	Somewhat Disagree	17	3.2	3.2	70.2
	Strongly Disagree	13	2.5	2.5	72.7
	DK	140	26.7	26.7	99.4
	RF	3	.6	.6	100.0
	Total	524	100.0	100.0

q28c Please tell me your level of agreement with...It is easy to contact the appropriate City government office when you need a particular service or have a question.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	118	22.5	22.5	22.5
	Somewhat Agree	204	38.9	38.9	61.5
	Somewhat Disagree	75	14.3	14.3	75.8
	Strongly Disagree	63	12.0	12.0	87.8
	DK	62	11.8	11.8	99.6
	RF	2	.4	.4	100.0
	Total	524	100.0	100.0

q28d Please tell me your level of agreement with...City government employees provide prompt service.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	102	19.5	19.5	19.5
	Somewhat Agree	254	48.5	48.5	67.9
	Somewhat Disagree	72	13.7	13.7	81.7
	Strongly Disagree	38	7.3	7.3	88.9
	DK	56	10.7	10.7	99.6
	RF	2	.4	.4	100.0
	Total	524	100.0	100.0

q28e Please tell me your level of agreement with...City government employees treat citizens fairly.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	123	23.5	23.5	23.5
	Somewhat Agree	252	48.1	48.1	71.6
	Somewhat Disagree	43	8.2	8.2	79.8
	Strongly Disagree	32	6.1	6.1	85.9
	DK	72	13.7	13.7	99.6
	RF	2	.4	.4	100.0
	Total	524	100.0	100.0

q28f Please tell me your level of agreement with...Convenient parking at City government offices is generally available.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	49	9.4	9.4	9.4
	Somewhat Agree	158	30.2	30.2	39.5
	Somewhat Disagree	99	18.9	18.9	58.4
	Strongly Disagree	123	23.5	23.5	81.9
	DK	93	17.7	17.7	99.6
	RF	2	.4	.4	100.0
	Total	524	100.0	100.0

q28g Please tell me your level of agreement with...City government office locations are convenient.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	114	21.8	21.8	21.8
	Somewhat Agree	246	46.9	46.9	68.7
	Somewhat Disagree	58	11.1	11.1	79.8
	Strongly Disagree	41	7.8	7.8	87.6
	DK	63	12.0	12.0	99.6
	RF	2	.4	.4	100.0
	Total	524	100.0	100.0

q28h Please tell me your level of agreement with...City government office hours are convenient.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	135	25.8	25.8	25.8
	Somewhat Agree	260	49.6	49.6	75.4
	Somewhat Disagree	36	6.9	6.9	82.3
	Strongly Disagree	35	6.7	6.7	88.9
	DK	56	10.7	10.7	99.6
	RF	2	.4	.4	100.0
	Total	524	100.0	100.0

q29a Have you had contact with a member of the City's Building Inspections Division regarding an actual building inspection activity?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Yes	45	8.6	8.6	8.6
	No	468	89.3	89.3	97.9
	DK/RF	11	2.1	2.1	100.0
	Total	524	100.0	100.0

q29b To what extent do you agree that the City Building Inspector was responsive to your needs?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	23	4.4	44.2	44.2
	Somewhat Agree	12	2.3	23.1	67.3
	Somewhat Disagree	3	.6	5.8	73.1
	Strongly Disagree	7	1.3	13.5	86.5
	RF	7	1.3	13.5	100.0
	Total	52	9.9	100.0
Missing	System	472	90.1
Total		524	100.0

q29c To what extent do you agree that the City Building Inspector was professional and courteous?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	30	5.7	57.7	57.7
	Somewhat Agree	10	1.9	19.2	76.9
	Somewhat Disagree	2	.4	3.8	80.8
	Strongly Disagree	3	.6	5.8	86.5
	RF	7	1.3	13.5	100.0
	Total	52	9.9	100.0
Missing	System	472	90.1
Total		524	100.0

q29d Please tell me your level of agreement with...that the City Building Inspector was technically proficient?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	28	5.3	63.6	63.6
	Somewhat Agree	7	1.3	15.9	79.5
	Somewhat Disagree	3	.6	6.8	86.4
	Strongly Disagree	5	1.0	11.4	97.7
	DK	1	.2	2.3	100.0
	Total	44	8.4	100.0
Missing	System	480	91.6
Total		524	100.0

q30a Have you had contact with a member of the City's Building Inspections Division regarding the review of building plans?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Yes	27	5.2	5.2	5.2
	No	485	92.6	92.6	97.7
	DK/RF	12	2.3	2.3	100.0
	Total	524	100.0	100.0

q30b To what extent do you agree that the City Building Inspector was responsive to your needs on this matter? Do you...

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	15	2.9	42.9	42.9
	Somewhat Agree	5	1.0	14.3	57.1
	Somewhat Disagree	1	.2	2.9	60.0
	Strongly Disagree	6	1.1	17.1	77.1
	RF	8	1.5	22.9	100.0
	Total	35	6.7	100.0
Missing	System	489	93.3
Total		524	100.0

q30c To what extent do you agree that the City Building Inspector was professional and courteous in this matter?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	17	3.2	48.6	48.6
	Somewhat Agree	8	1.5	22.9	71.4
	Somewhat Disagree	1	.2	2.9	74.3
	Strongly Disagree	1	.2	2.9	77.1
	RF	8	1.5	22.9	100.0
	Total	35	6.7	100.0
Missing	System	489	93.3
Total		524	100.0

q30d Please tell me your level of agreement with...that the City Building Inspector was technically proficient with this matter?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	13	2.5	48.1	48.1
	Somewhat Agree	10	1.9	37.0	85.2
	Somewhat Disagree	2	.4	7.4	92.6
	Strongly Disagree	1	.2	3.7	96.3
	DK	1	.2	3.7	100.0
	Total	27	5.2	100.0
Missing	System	497	94.8
Total		524	100.0

q31 In what year were you born?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	13	1	.2	.2	.2
	16	1	.2	.2	.4
	19	2	.4	.4	.8
	20	4	.8	.8	1.5
	21	4	.8	.8	2.3
	22	2	.4	.4	2.7
	23	6	1.1	1.1	3.8
	24	9	1.7	1.7	5.5
	25	5	1.0	1.0	6.5
	26	6	1.1	1.1	7.6
	27	10	1.9	1.9	9.5
	28	9	1.7	1.7	11.3
	29	7	1.3	1.3	12.6
	30	7	1.3	1.3	13.9
	31	7	1.3	1.3	15.3
	32	8	1.5	1.5	16.8
	33	3	.6	.6	17.4
	34	4	.8	.8	18.1
	35	1	.2	.2	18.3
	36	10	1.9	1.9	20.2
	37	7	1.3	1.3	21.6
	38	11	2.1	2.1	23.7
	39	9	1.7	1.7	25.4
	40	11	2.1	2.1	27.5
	41	6	1.1	1.1	28.6
	42	17	3.2	3.2	31.9
	43	9	1.7	1.7	33.6
	44	8	1.5	1.5	35.1
	45	6	1.1	1.1	36.3
	46	12	2.3	2.3	38.5
	47	12	2.3	2.3	40.8
	48	12	2.3	2.3	43.1
	49	10	1.9	1.9	45.0
	50	16	3.1	3.1	48.1
	51	5	1.0	1.0	49.0
	52	9	1.7	1.7	50.8
	53	7	1.3	1.3	52.1
	54	7	1.3	1.3	53.4
	55	8	1.5	1.5	55.0
	56	12	2.3	2.3	57.3
	57	13	2.5	2.5	59.7
	58	7	1.3	1.3	61.1
	59	16	3.1	3.1	64.1
	60	13	2.5	2.5	66.6
	61	8	1.5	1.5	68.1
	62	12	2.3	2.3	70.4
	63	1	.2	.2	70.6
	64	12	2.3	2.3	72.9
	65	7	1.3	1.3	74.2
	66	7	1.3	1.3	75.6
	67	5	1.0	1.0	76.5
	68	11	2.1	2.1	78.6
	69	8	1.5	1.5	80.2
	70	15	2.9	2.9	83.0
	71	4	.8	.8	83.8
	72	7	1.3	1.3	85.1
	73	3	.6	.6	85.7
	74	9	1.7	1.7	87.4
	75	4	.8	.8	88.2
	76	10	1.9	1.9	90.1
	77	7	1.3	1.3	91.4
	78	3	.6	.6	92.0
	79	5	1.0	1.0	92.9
	80	4	.8	.8	93.7
81	3	.6	.6	94.3
82	6	1.1	1.1	95.4
83	5	1.0	1.0	96.4
84	1	.2	.2	96.6
85	2	.4	.4	96.9
86	1	.2	.2	97.1
87	1	.2	.2	97.3
88	4	.8	.8	98.1
89	3	.6	.6	98.7
Don't know/refuse	7	1.3	1.3	100.0
Total	524	100.0	100.0

q32 Do you consider yourself to be White, African American or Black, Asian, Hispanic or Latino, or a member of some other group?

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	White	364	69.5	69.5	69.5
	African American (Black)	126	24.0	24.0	93.5
	Asian	3	.6	.6	94.1
	Hispanic (Latino)	2	.4	.4	94.5
	Other	20	3.8	3.8	98.3
	DK/RF	9	1.7	1.7	100.0
	Total	524	100.0	100.0

q33 I'm going to read several income brackets to you. Please stop me when I get to the bracket that includes your best estimate of your total family income before taxes last year.

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Less than $15,000	66	12.6	12.6	12.6
	Between $15,000 and less than $25,000	80	15.3	15.3	27.9
	Between $25,000 and less than $35,000	84	16.0	16.0	43.9
	Between $35,000 and less than $50,000	69	13.2	13.2	57.1
	Between $50,000 and less than $75,000	81	15.5	15.5	72.5
	Between $75,000 and $100,000	30	5.7	5.7	78.2
	Over $100,000	36	6.9	6.9	85.1
	DK/RF	78	14.9	14.9	100.0
	Total	524	100.0	100.0

q34 Gender

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Male	179	34.2	34.2	34.2
	Female	345	65.8	65.8	100.0
	Total	524	100.0	100.0