Accessible parking is available for guests with special needs and is easily accessible in parking lot A, in the front of the Civic Center. Ramps are located between the Coliseum and Performing Arts Theatre on the plaza and adjacent to the Special Events Center. A Genie personal lift with a height of 36 inches is available for stage access with advanced notice. For further information regarding Accessible Parking, Accessible Routes and Accessible Parking (For further information see Guest Services/Guest Guidelines A – Z).

Food and beverage must be served by Ovations Catering, the official in-house caterer for the Roanoke Civic Center. No outside food or beverage is permitted.

You may choose to have a full-service event, purchase from our a la carte and party menus, or pick up orders. A 20% service charge and 10% sales tax applies for all full-service events. Floral arrangements and linens are available at an additional charge.

All contracts and menus must be signed and returned at least two weeks prior to your event. Food service requests made less than two business days in advance are subject to a 30% service charge. A guaranteed number of guests must be provided five days before your event and Ovations Catering will be prepared to serve no more than 5% above that number. Customers are responsible for 100% of the guaranteed number, plus any additional portions served.

Additions, deletions, or changes must be made at least three business days prior to the event. An additional service charge of 10% totaling 30% will be incurred when such changes do not meet these time requirements. Cancellations that are made with less than two days notice prior to the scheduled event time will require payment of any costs of goods or services incurred by Ovations Catering. When cancellations are made within two business days of the scheduled event, you may be charged the full price of the goods and services contracted.

Encore Catering Menus

Any shipments or freight scheduled for delivery to the Roanoke Civic Center should be scheduled in advance with the Event Services Staff. Unscheduled deliveries cannot be guaranteed for safe keeping and may not be accepted. It is preferred that deliveries be scheduled while a Lessee is present to accept them. All deliveries must be labeled with the event name and facility contact.
Merchandise

The Roanoke Civic Center requests your compliance with the following rules and regulations:

1. Arrangements and approval of decorator move-in dates and times must be made with the Roanoke Civic Center in advance of the event day.

2. All exhibitor booths and tents must be set in compliance with fire codes. No passageways, doorways, or elevator entryways may be blocked. A distance of no less than 4 feet must be maintained allowing access to areas of entry or exit. This also includes entryways to the kitchen, other inside doorways, and exits. Please contact the Roanoke Civic Center for further information and assistance when planning your event.

3. It is imperative that our facility receives your exhibitor booth floor plan and all electrical requests no less than ten working days prior to the move-in of the event. This will allow our electricians time to prepare and obtain all cords and equipment needed to accommodate your requests.

4. The Roanoke Civic Center shall not be responsible for the load-in of freight from Exhibit/Trade Show events. A representative of the company designated by the promoter to handle this must be on hand upon move-in to accept freight deliveries. Freight deliveries made prior to move-in day must be held at an alternate location arranged by the promoter or representative of the decorating company until load-in day.

5. Forklifts may be rented from the Roanoke Civic Center or from an outside source. Advanced notice of forklift rentals is required to ensure availability. Forklifts are operated by certified union personnel at prevailing I.A.T.S.E. labor rates.

The Roanoke Civic Center is conveniently located at the intersection of Williamson Road and State Route 460, just off Interstate 581.

Air transportation is available only five miles north on I-581 at the Roanoke Regional Airport serviced by several major air carriers. Ground transportation is provided by Valley Metro city buses which pick-up and drop-off in front of the Civic Center every hour (every half-hour during morning and afternoon rush). Taxi and limousine service is also available and convenient within the city.

From the North - Take I-81 South to I-581 South, Exit 143. Follow I-581 South to Exit 4E (Orange Avenue). The Civic Center is at the corner of Orange Avenue and Williamson Road.

From the South - Travel US 220 North to I-581 North to Exit 4E or 4W (Orange Avenue). The Civic Center is at the corner of Orange Avenue and Williamson Road.

From the East - Travel US Route 460 into Roanoke. The Civic Center is at the corner of Orange Avenue and Williamson Road.

From the West - Travel I-81 North to I-581 South, Exit 143. Follow I-581 South to Exit 4E or 4W (Orange Avenue). The Civic Center is at the corner of Orange Avenue and Williamson Road.

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