E911 Feedback

The City of Roanoke E-911 Center is dedicated to providing excellent service through partnerships with the community we serve.

Your feedback, both positive and negative, allows us to examine and evaluate our performance as a public safety communications agency. Your opinions are valuable.

As a means of maintaining City of Roanoke’s E-911 Center performance and Community Relations, our agency:

Encourages citizens to recommend improvements in our service delivery
Encourages commendations, complaints and/or questions about the E-911 Center’s performance or actions of its members and employees

Commendations:
There is no greater form of recognition for a Public Safety Dispatcher than to receive a compliment from someone whose life they have touched and made better. We welcome the commendations of 9-1-1 Center personnel who admirably perform their duties. We encourage commendations and or questions about the 9-1-1 Center’s performance or actions of its members and employees.

Questions or Complaints:
It is the goal of the City of Roanoke’s E-911 Center to investigate all complaints regarding our performance while ensuring confidentiality for both the complainant and the subject of the complaint

PROCEDURES FOR SUBMITTING A COMMENDATION, COMPLAINT, OR INQUIRY

At any time, you may contact the on-duty 9-1-1 Center Supervisor by calling 540-853-2411.
You may also send a letter or an e-mail directly to the Superintendent:

City of Roanoke E-911 Center

Attn: Mike Crockett, Manager

215 Church Ave SW Room 150

Roanoke, VA 24011

michael.crockett@roanokeva.gov

To help us serve you better, please include the following information:

Date and Time of event:
Location the call was concerning:
Describe the event or incident:

If you wish to be contacted, please give your name and telephone number or e-mail address.

SPECIAL NEEDS:

If you or someone you know has special needs or information you feel an emergency responder should know you may contact the personnel listed above about having this information added to our Computer Aided Dispatch (CAD) system. This will make the information available in the event you do need to call 911. Please be sure to include your contact information so we can reach you if we have any questions.