Technical Support

Technical Support

Fourteen information systems professionals comprise the technical support team. This team's broad range of experience (technical support, systems analysis and programming, operations, workstation support and telephony) provides the extensive knowledge needed to support a wide array of networks and platforms using modern technologies.In addition to installation and maintenance of hardware and enterprise operating systems, this team analyzes hardware needs, establishes specifications, creates bids, and participates in vendor selection.

Network engineers support the local and wide-area enterprise network which includes the optical ethernet fiber backbone. The City's main administrative and 11 operational facilities are served by the fiber optic network. Other facilities are connected using VPN or wireless communications.
Data storage is supported by a NetApp Storage Area Network with redundant capability for DR purposes. A DR site is located at the City's Main Library providing a hot site for critical applications.

System programmers and network engineers install, maintain, and administer the following operating systems:

Operating System	Applications

Windows (90)	Windows 2000, 2003, 2008
Novell (2)	Netware 6.5
Solaris (2)	Version 10
Tandem NonStop (1)	E-911 Computer Aided Dispatch
AIX (6)	Version 5.2
Linux (4)	Red Hat, SUSE

The Telephony staff are responsible for overseeing the maintenance of our PBX telephone system which consist of a Nortel 81C with 14 remote sites served by the fiber optic network or leased T1 circuits. They also manage the PBX and make moves, additions and changes to all telephones on the PBX, handle billing issues, handle request for additional equipment and trouble calls through Verizon and maintain 1,500 telephones. They also support 350 Centrex phones that are not on the PBX system.