"The Department of Billings and Collections strives to provide accurate and exceptional service to all citizens, customers, and departments of the City of Roanoke through the fair and equitable administration of Trust Taxes and franchise fees; Delinquent taxes, fees, leases, parking tickets, and other account receivables; all with the goal of maximizing the revenue collections for the City of Roanoke."
Billings and Collections is responsible for the collection of delinquent real estate, personal property, and business license taxes. The department also handles collection of unpaid parking tickets, weed and demolition invoices, damage to City property invoices, accounts receivables, trash billings, emergency medical service delinquent billings, inoperable vehicle invoices, false alarm fees, as well as various leases from which the City is owed payments. The department administers the Set-Off Debt Collection program for unpaid taxes and fees. In addition, Billings and Collections administers the Admissions Tax, Prepared Food and Beverage (Meals) Tax, Transient Occupancy (Hotel) Tax, Consumer Utility Tax, Rights-Of-Way Use Fee, Consumption Tax, and certain Franchise Fees and contracts.