eGovernment

eGovernment

The eGovernment team is made up of a group of very talented professionals who research and develop technology solutions utilizing e-government, workflow, imaging and other state-of-the-art technology to provide the best possible solutions for improving the efficiency of the organization.

The term eGovernment refers to a government's use of technology to provide people with more convenient access to government information and services, and to improve the quality of the services; citizens are able to get "on-line" rather than "in line".

"the goal of e-government is to provide quality software solutions that improve the productivity, effectiveness and decision making capacity of the organization."

The e-government concept encompasses Internet and other technologies such as Automated Voice Response (AVR), kiosks, and telephony solutions which provide multiple avenues for citizens to transact business with the city. The functionality of the City's Internet site was at one time primarily content and information; the current focus is centered on business functionality available 24-hours a day, seven days a week at the convenience and location of the customer. Departments are responsible for managing their own pages utilizing a central web-content management system; each department has a designated "PageMaster" trained in how to develop and manage web pages.

The Technology Planning team is currently working on the development of a comprehensive Employee self-service system which integrates with many legacy applications. The team has been busy building a secure e-business infrastructure utilizing Websphere, HostPublisher, Java, and Lotus Notes. Future internet/intranet development will further utilize the benefits of these technology components.

Some of the e-business systems currently available through the City of Roanoke's web site are listed below:

Roanoke City Calendar of Events
MyRoanoke e-mail list serve facility
Athletic events (scores, calendars, schedules, information)
Make on-line tax and bill payments for Business Licenses, Parking Tickets, Personal Property Tax, Real Estate Tax, Utility Bill - Water/Sewer, and EMS bills
Roanoke Citizen Service Center - online request for service
Check the water level, water quality, and get other information about Carvins Cove
Browse the City of Roanoke's job openings and apply on-line. Links to other job search engines are available
Download forms necessary to conduct business with the city
Access to the Geographic Information System (GIS)
FAQ's
Council Agendas & Reports
Access to the Code of the City of Roanoke
Links to web sites of other Virginia localities, U.S. cities, and local, state, and federal officials
General Information about living, visiting, or doing business in the City of Roanoke